Privacy notice

About this notice

This privacy notice explains how Bloom & Co. in Brisbane ("we", "us") collects and uses your personal information when you book online or otherwise interact with our storefront.

We are the data controller for this information. Our storefront is provided by OpenChair, which acts as a data processor on our behalf. OpenChair handles secure storage, payment processing (via Stripe), and message delivery (via Amazon SES and Twilio).

Information we collect

When you book or otherwise interact with our storefront, we collect: your name, email address, phone number, the services you book, the staff you book with, the dates and times of your appointments, any notes or preferences you provide, and a record of past visits.

For online deposits and gift card purchases, payment is handled by Stripe. We never see or store your full card details — Stripe shares only the last four digits and a token we use to issue refunds.

Cookies and similar technologies are used to keep your session active and to remember the booking you're working on.

How we use your information

We use the information we collect to: confirm and manage your bookings; send you reminders, confirmations, and follow-ups; take and refund payments; respond to enquiries you send us; provide a better experience by remembering your preferences; and meet our legal and tax obligations.

Cookies and tracking

We do not currently run third-party analytics or advertising tracking on the storefront. Functional cookies are still used to keep you logged in to your customer portal and to remember your booking details between steps.