Privacy notice

About this notice

This privacy notice explains how Ochre & Oak in Toowoomba City ("we", "us") collects and uses your personal information when you book online or otherwise interact with our storefront.

We are responsible for the personal information we collect for our venue services. Our storefront is provided by OpenChair, which handles information on our behalf as our technology service provider and also handles limited information for its own platform security, support, billing and legal purposes as explained in the OpenChair Privacy Policy. OpenChair supports secure storage, payment processing through Stripe, and message delivery through providers such as Amazon SES and Twilio.

Information we collect

When you book or otherwise interact with our storefront, we collect: your name, email address, phone number, the services you book, the staff you book with, the dates and times of your appointments, any notes or preferences you provide, and a record of past visits.

For online deposits and gift card purchases, payment is handled by Stripe. We never see or store your full card details — Stripe shares only the last four digits and a token we use to issue refunds.

Cookies and similar technologies are used to keep your session active and to remember the booking you're working on.

How we use your information

We use the information we collect to: confirm and manage your bookings; send you reminders, confirmations, and follow-ups; take and refund payments; respond to enquiries you send us; provide a better experience by remembering your preferences; and meet our legal and tax obligations.