Terms of service

About these terms

These terms explain the agreement between you and Solace & Stone Bathhouse in Fortitude Valley ("we", "us") when you book a service through our storefront.

By booking with us, you agree to these terms. If you don't agree, please don't book — and contact us at hello@solaceandstone.demo if anything is unclear.

Bookings

A booking is accepted when we show or send confirmation. If the booking is marked as a request requiring approval, it is not accepted until we confirm that approval. If you expect an email but do not receive one, check your spam folder or contact us.

Please arrive on time. If you're running late, please let us know so we can accommodate where possible. Significant lateness may shorten your service or require rescheduling at our discretion.

Deposits and payments

Some services require a deposit at the time of booking. The deposit amount is shown to you before you confirm. Deposits are processed by Stripe; we never see your full card details.

The remaining balance is paid in person at your appointment, unless otherwise agreed.

Cancellations and no-shows

Cancellation and rescheduling windows are shown to you when you book. Late cancellations and no-shows may forfeit your deposit, in line with the policy displayed at booking.