Terms of service
Studio Heli - Hair By Hayley
About these terms
These terms explain the agreement between you and Studio Heli - Hair By Hayley in Southport ("we", "us") when you book a service through our storefront.
By booking with us, you agree to these terms. If you don't agree, please don't book — and contact us at hayleyann_burns@outlook.com if anything is unclear.
Bookings
When you book online, you'll receive an email confirmation. The booking is only confirmed once you receive that email. If you don't receive it within a few minutes, please check your spam folder or contact us.
Please arrive on time. If you're running late, please let us know so we can accommodate where possible. Significant lateness may shorten your service or require rescheduling at our discretion.
Deposits and payments
Some services require a deposit at the time of booking. The deposit amount is shown to you before you confirm. Deposits are processed by Stripe; we never see your full card details.
The remaining balance is paid in person at your appointment, unless otherwise agreed.
Cancellations and no-shows
Cancellation and rescheduling windows are shown to you when you book. Late cancellations and no-shows may forfeit your deposit, in line with the policy displayed at booking.