Privacy notice

About this notice

This privacy notice explains how The You Yangs Wellness Centre in Lara ("we", "us") collects and uses your personal information when you book online or otherwise interact with our storefront.

We are responsible for the personal information we collect for our venue services. Our storefront is provided by OpenChair, which handles information on our behalf as our technology service provider and also handles limited information for its own platform security, support, billing and legal purposes as explained in the OpenChair Privacy Policy. OpenChair supports secure storage, payment processing through Stripe, and message delivery through providers such as Amazon SES and Twilio.

Information we collect

When you book or otherwise interact with our storefront, we collect: your name, email address, phone number, the services you book, the staff you book with, the dates and times of your appointments, any notes or preferences you provide, and a record of past visits.

For online deposits and gift card purchases, payment is handled by Stripe. We never see or store your full card details — Stripe shares only the last four digits and a token we use to issue refunds.

Cookies and similar technologies are used to keep your session active and to remember the booking you're working on.

How we use your information

We use the information we collect to: confirm and manage your bookings; send you reminders, confirmations, and follow-ups; take and refund payments; respond to enquiries you send us; provide a better experience by remembering your preferences; and meet our legal and tax obligations.

Cookies and tracking

We do not currently run third-party analytics or advertising tracking on the storefront. Functional cookies are still used to keep you logged in to your customer portal and to remember your booking details between steps.

You can withdraw optional tracking consent through the storefront consent controls or by clearing this site's cookies and local storage in your browser.

Who we share information with

We share information with our team where needed to provide your service, with OpenChair as our software platform, with Stripe for payments, and with OpenChair's current hosting, database, security and communications providers described in the OpenChair Privacy Policy and Subprocessor List. Some providers may process information outside your country, subject to the safeguards described in those documents.

We do not sell your information to anyone, and we do not share it with advertisers except as described in the cookies section above.

How long we keep information

We keep booking and contact information only for as long as reasonably needed for the purposes described in this notice, including providing services, resolving disputes, preventing fraud and meeting applicable financial and legal record-keeping obligations. Retention periods vary by record type and legal requirement.

Your rights

Where the Privacy Act 1988 (Cth) applies, you may request access to personal information we hold about you, ask us to correct inaccurate information and complain about how we handled it. You may also ask us to delete information we no longer need and withdraw marketing or optional tracking choices. Some requests are subject to legal exceptions and record-keeping duties.

To exercise any of these rights, contact us at info@youyangsmassage.com.au. We will respond within the period required by applicable law or, where no fixed period applies, within a reasonable period.

Children

Our storefront may be used to arrange services for a person under 18 where the service is lawful and the person booking has appropriate authority. We may request parent or guardian involvement, age information or other safeguards for age-restricted services. Contact us at info@youyangsmassage.com.au if you believe a minor's information has been provided without appropriate authority.

Changes to this notice

We may update this notice from time to time. The "last updated" date below shows when it was last revised. We will tell you about significant changes when we send you a confirmation email for your next booking.

Complaints

If you are unhappy with how we have handled your information, please contact us first at info@youyangsmassage.com.au. If we cannot resolve it, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) (https://www.oaic.gov.au).

Compliance

This notice was generated from the venue settings recorded in OpenChair with reference to applicable privacy requirements, which may include the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The You Yangs Wellness Centre is responsible for keeping those settings and its published practices current.