New in OpenChair: Assistant conversations and draft reviews | 1–14 March 2026
Pick up earlier Assistant conversations, review reply and offer drafts, and keep follow-up campaign approvals with the discussion in OpenChair.
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A question about a gap in the diary can now lead to an editable offer draft in OpenChair Assistant. This fortnight’s web update brings draft previews and approval decisions into the conversation, alongside improvements to the venue and staff context used on Pro.
Ask with your salon’s booking context#
We’ve refined how Assistant uses your role and recorded business information when answering a question. Owners and managers can discuss venue-level booking activity and the service menu. A team member’s context focuses on their own services and upcoming bookings.
For a salon owner reviewing the service mix, that means the conversation can draw on recorded booking activity. A barber planning their week has a different starting point, based on their own work. Add any relevant detail that is not in OpenChair, such as an event you are planning or a change you have not yet made to the menu.
Return to the discussion and its saved actions#
The web History list shows earlier conversations by title and recent activity. Open a conversation to read the previous exchange and continue, or choose New conversation for a different topic.
If a client arrives while you are working through a follow-up idea, you can return to that discussion later. Saved action records stay with the conversation, showing whether a draft was saved or a proposal is waiting for approval.
Review the wording before taking the next step#
Supported reply and offer drafts now open in a preview panel. Edit the title, draft copy and notes, then choose Save draft. The saved record stays in Assistant; it does not send a message or create an appointment.
A lash and brow studio could use a reply draft as a starting point for a client enquiry. Add the appointment details and check the wording against your studio’s instructions, then open Inbox to finish the response.
Follow-up campaigns for inactive clients use Queue for approval instead. An authorised owner or manager can review and edit the draft, then approve or reject it. The review records who made the decision, with space for a rejection note. Approval saves the campaign as a draft; sending it remains a separate step.
Book an OpenChair walkthrough to see a salon question become a draft your team can review.
