Return timing belongs to the client
A lash fill, lift, tint or brow appointment can each follow a different rhythm. Rebook the next visit or create a recurring series only when the client and studio have agreed on a predictable pattern.
Lash & brow studio software · Built for AU, NZ & UK
Keep the next appointment close.
Run lash fills, lifts, tints and brow appointments with artist schedules, client history, photos, forms, patch-test records, deposits and rebooking connected to the same client. Give each artist a direct booking route while keeping the studio's booking experience under its own brand.
14-day Pro trial. No payment card required. A paid Pro subscription does not start automatically.
OpenChair charges zero booking commission on bookings made through an OpenChair storefront. Card-processing fees still apply.
Upcoming client
Maya R. · Thursday, 2:30 pm
Appointment
Lash fill · 75 min
With Amara
Previous visit
Lash fill · 3 weeks ago
Client notes and private photos available in the profile.
After checkout
Offer next appointment
Create recurring series
Leave without rebooking
The working rhythm
Repeat visits, client context and artist preference belong together.
Lash and brow studios do not need a generic list of features. They need the next appointment, the studio's recorded context and the client's chosen artist to stay connected through the same workflow.
The artist can matter as much as the service
Each artist can have their own availability, assigned services, public profile and booking route while the studio keeps one branded destination.
Context should travel with the client
Keep previous visits, notes, private photos, forms and the patch-test record the studio has saved close to the booking. The artist still decides what service is appropriate.
The return visit
Deal with the next appointment while today's visit is still current.
Rebook a regular before they leave, or create a recurring series when their schedule is predictable. Reminders protect a booking that already exists. Reconnect is a separate option for appropriate inactive clients with no future booking.
Rebooking creates the appointment. Reminders help protect what is already in the diary.
Upcoming client
Maya R. · Thursday, 2:30 pm
Appointment
Lash fill · 75 min
With Amara
Previous visit
Lash fill · 3 weeks ago
Client notes and private photos available in the profile.
After checkout
Offer next appointment
Create recurring series
Leave without rebooking
1. Today
Rebook before the client leaves
Create the next appointment while the completed service and artist are still current.
2. Next
Use a series for a predictable pattern
An operator can create a recurring series when the client and studio have agreed on the timing.
3. Before
Remind the client about a booked visit
Configured reminders help protect an appointment that is already in the diary.
4. Later
Reconnect when a regular falls out of rhythm
Reconnect is a separate, configurable follow-up for an appropriate inactive client with no future booking.
Client context
Open the client record instead of starting again.
A regular may usually see one artist, then book another when that artist is unavailable. Before the appointment, an authorised artist can review the studio's visit history, notes, private photos and supported forms rather than asking the client to reconstruct every previous visit.
Private working context
Keep visit history, client notes, future bookings, supported forms and private per-visit photos together. OpenChair does not tell the artist which service to perform.
Keep the studio's patch-test record with the client
OpenChair can keep the recorded test date, result, expiry and performing staff member with the client. The studio reviews that record and decides what action is appropriate.
Read the patch-test guideMaya R.
Client since May 2024
Visit history
Lash fill · Amara
Previous service notes stay with the client record.
Photos
PrivatePatch-test record
Recorded 7 August · studio review required
studio.openchairpro.com/team/amara
A
Amara
Lash artist
Lash extensionsLash liftsBrow tint
Book with Amara
The booking stays inside the studio storefront.
The artist route
Let a client book the artist they already know.
Each eligible artist gets a direct URL to share in an Instagram bio, client message, personal profile or promotion. A downloadable QR code can sit at the station or on printed material. The link opens that artist's profile, assigned services and availability, while the booking stays inside the studio's storefront.
A public working profile
Show supported profile information, specialties, assigned services and a Latest work showcase where configured.
Separate photo boundaries
Private client photo history is not the public portfolio. Publishing client imagery follows the separate portfolio consent workflow.
Direct booking
Bring social, search and referrals back to the studio.
A client might find an artist on Instagram, find the studio on Google or arrive through a referral. A studio link can open the full storefront, while an artist-specific route keeps the preferred artist and their live availability in context. Both routes keep the booking inside the studio, without requiring a client account.
Studio storefront
Present the service menu, team profiles, booking policies and studio branding. Pro supports a custom domain where configured.
Booking protection by policy
Configure fixed or percentage deposits and eligible saved-card protection for selected services or the whole booking. For example, a studio can apply a different rule to a longer full set than to a shorter maintenance appointment. The studio sets the policy; protection does not eliminate no-shows.
Configured booking options
Link an optional or required removal, add-on or additional service without hard-coding lash or brow rules into the product. The studio chooses what the client sees.
OpenChair charges zero booking commission on bookings made through an OpenChair storefront. Card-processing fees still apply.
Social enquiries
Point an Instagram enquiry towards the right booking route.
Where configured, the OpenChair Inbox supports connected Instagram DMs. On Pro, Smart Replies can Auto-send eligible, high-confidence replies for supported intents under the owner's settings. Low-confidence or safety-triggered messages can move to Draft or escalation. Safe private client context is available only for a confirmed linked identity; other senders use public venue context.
- Email replies remain draft-only.
- Booking actions remain review-first.
- A reply can share the authorised studio or artist booking link without pretending an appointment has been created.
Instagram · Chloe P.
New enquiry
Can I book another lash fill with Amara?
Supported reply
You can see Amara's lash services and available times through her studio booking page: studio.openchairpro.com/team/amara
Booking actions remain review-firstUse reply
Checkout and team
Keep checkout and artist commission reporting connected.
Keep the completed services, checkout and staff attribution on the same visit. Commission tracking can then report eligible paid service and product lines for review without becoming payroll.
In-person checkout
Review services, products and an eligible deposit before taking the remaining payment through a supported method. The completed order stays connected to the appointment and its staff attribution.
Artist working settings
Give each artist their availability, assigned services, profile, booking link and appropriate system access. Owners and managers keep wider venue visibility.
Commission estimates
Attribute paid service and product line items using venue defaults and supported artist overrides. Commission tracking is not payroll, contractor payout or wage calculation.
Keep the working appointment close to the artist
Run day-to-day studio work from your phone or tablet.
From a supported phone or tablet, an authorised artist can check the calendar, open the client, use supported booking actions such as rescheduling or editing relevant details, and finish the visit without leaving the working flow.
Check the calendar
Open the client
Reschedule or edit the booking
Finish and take payment
In Australia, eligible iPhone and Android devices can use Tap to Pay after the venue completes Stripe Connect and device setup.
Commercial evidence
Published pricing and a direct-booking model.
Zero OpenChair booking commission
Applies to bookings made through an OpenChair storefront. Card-processing fees still apply.
Three artists in Australia
A$74.95 inc GST/month
A$34.95 inc GST includes the venue and first bookable artist, plus A$20 inc GST for each of two additional bookable artists.
Bookable team pricing
Australian venue pricing is capped at A$199 inc GST per month. Non-bookable access users add no bookable-team charge. Card processing and eligible paid usage are separate.
One venue workflow
Booking, client history, supported forms and photos, checkout and artist routes stay attached to the studio.
Founder-led setup
Set up the studio around the way the team actually books.
We can work through the service menu, artist availability, booking options, forms, patch-test record setup, deposits, rebooking rules and the booking storefront with you.
Import scope depends on the fields, format and quality of the export from your current platform. Confirm supported fields, responsibilities and review steps before work begins.
Read the switching and import guideCompare maintained evidence
Review current workflow scope, regional pricing and booking models on the maintained comparison pages.
Common questions
What lash and brow studio owners ask.
Can a client book a specific lash or brow artist?+
Yes. A client can choose an eligible artist through the studio storefront or open that artist's direct route. The artist's assigned services and live availability stay in context, and the booking remains inside the studio's OpenChair setup.
Does each artist get their own booking link and QR code?+
Yes. Each eligible artist can have a public profile, direct booking URL and downloadable QR code. They can share the URL in an Instagram bio, client message, personal profile or promotion, and use the QR code at their station or on printed material.
Can we rebook a client before they leave?+
Yes. After checkout, the team can offer another appointment while the completed service and artist are still current. Rebooking creates the next appointment. It is separate from reminders, which help protect an appointment already in the diary.
Can OpenChair create recurring lash or brow appointments?+
An operator can create a recurring appointment series when the client and studio have agreed on a genuinely predictable pattern. OpenChair does not choose the return interval or create a series without the operator setting it up.
Can OpenChair send appointment reminders?+
Rebooking creates an appointment. Configured reminders are then sent for appointments already booked, helping the client prepare for what is in the diary. They do not create the next visit.
What happens when a regular has stopped booking?+
Reconnect is a separate, configurable follow-up path for appropriate inactive clients who have no future booking. The studio controls its inactivity window, message and channel. It is not a promise that every client will return.
Can another authorised artist see a client's notes and photos?+
Yes, subject to their role and assigned-client access. Before the appointment, an authorised artist can review the studio's visit history, notes, private per-visit photos and supported forms. Public portfolio images are separate and use their own consent workflow.
How does OpenChair handle patch-test records?+
OpenChair can keep the recorded test date, result, expiry and performing staff member with the client. The booking workflow can warn when a configured service requires a valid record and one is missing or expired. The studio reviews the record and decides what action is appropriate; OpenChair does not decide whether a service is safe to perform.
Can a longer full set use a different deposit rule?+
Yes, if the studio configures selected-service rules that way. For example, a longer full set can use a different fixed or percentage deposit rule from a shorter maintenance appointment. Rules can apply to selected services or the whole booking. They support the studio's policy but do not eliminate no-shows.
Can OpenChair respond to Instagram booking DMs?+
On Pro, a connected Instagram Business account can appear in the OpenChair Inbox. Eligible high-confidence replies can Auto-send for supported intents where the owner has configured that authority. Low-confidence or safety-triggered messages can move to Draft or escalation. Booking actions remain review-first, so OpenChair does not independently create an appointment from a DM. Private client context is used only for a confirmed linked identity.
Can artists use OpenChair from a phone or tablet?+
Yes. The OpenChair mobile app supports working calendar and booking flows on supported iPhone, iPad and Android devices. An authorised artist can check the calendar, open the client record, use supported booking actions such as rescheduling or editing relevant details, finish the visit and use supported mobile checkout options.
Can we take payment from a phone in Australia?+
Yes. In Australia, eligible iPhone and Android devices can use OpenChair's Tap to Pay flow after the venue completes Stripe Connect and the required device setup. Device eligibility and Stripe account readiness still apply.
How much is OpenChair Pro for three artists in Australia?+
For one Australian venue with three bookable artists, OpenChair Pro is A$74.95 inc GST per month. That is A$34.95 inc GST for the venue and first bookable artist, plus two additional bookable artists at A$20.00 inc GST each. Australian venue pricing is capped at A$199.00 inc GST per month. Non-bookable access users add no bookable-team charge. Card processing and eligible paid usage are separate.
Does OpenChair charge a booking commission?+
OpenChair charges zero booking commission on bookings made through an OpenChair storefront, including studio and artist-specific booking routes. Card-processing fees still apply.
See how OpenChair fits the way your studio books, records client context and supports individual artists.
No payment card required. Paid Pro does not start automatically.