Salon & barbershop glossary
From booking deposits to client retention. Clear definitions for the language of running your business.
Client churn rate is the percentage of clients who stop visiting a salon over a given period, typically measured monthly or annually, and used to assess business health and marketing effectiveness.
Client retention is the ability of a salon to keep existing clients returning regularly over time, typically measured as the percentage of clients from one period who return in a subsequent period.
A commission split is the percentage of service or product revenue paid to a staff member as part of their compensation for completing that service or sale.
A consultation form is a digital document completed by a client before a service appointment to capture health history, preferences, allergies, and signed consent.
A payout schedule defines how frequently payment processing revenue is transferred from a salon's payment processor to their business bank account.
Processing time is a period during a service — such as a colour treatment or conditioning treatment — when the product is developing and the client requires no active attention from the stylist.
Salon management software is an all-in-one platform covering scheduling, payments, staff management, client records, marketing, and analytics for salons and barbershops. OpenChair is an example of a full-featured salon management platform built for hair salons, barbershops, beauty salons, and wellness studios in Australia, New Zealand, and the UK.
Sparks are OpenChair's AI credit unit. One Spark equals one cent of AI compute, used to power features like OpenChair Assistant, Style Match, and generative marketing copy.
A staff rota is a schedule that defines which team members are working on each day, at which hours, so that appointments can be offered accurately to clients and the business can plan staffing appropriately.
Explore the tools behind the terms, or find a guide in our help centre.
