Explore booking, scheduling, client context, communications, payments and team tools. On Pro, Smart Replies can Auto-send eligible SMS through dedicated Australian or UK numbers and connected Instagram DMs. Email and booking actions remain review-first.
OpenChair is salon and barbershop management software for operators in Australia, New Zealand and the United Kingdom. It connects booking, client context, communications, reporting and payments with configurable AI reply authority and reviewed booking actions.
Free plan available. Pro starts at A$34.95 inc GST / NZ$24.95 / £19.95 per active venue, with monthly venue caps.
Coordinate service timing, staff availability, resources and waitlist opportunities without treating every appointment as a simple block.
Designed for colour services, shared equipment, limited rooms and other schedules where staff time is only part of the availability check.
No caps on how many appointments your clients can book. Free and Pro.
Make eligible processing time bookable while preserving the full service timeline. Pro adds smart gap-recovery overlays.
Rank relevant waitlist requests for an open slot and prepare outreach. Your team reviews the audience and chooses whether to send or skip.
Create weekly, fortnightly or monthly series with conflict checks. Pro can add AI-assisted interval suggestions.
Schedule rooms, machines and equipment alongside eligible services so the booking engine can prevent conflicting resource assignments.
Automatic gaps between services for cleaning, setup, or transition time. Configurable per service.
Per-staff working hours, day-of-week scheduling, and real-time roster views.
Venue hours, holidays, lunch breaks, and maintenance blocks — all managed in one place.
Organise services into logical categories for a clean, navigable storefront.
Let clients book without an account through a branded storefront connected to live availability, booking choices, policies and payment protection.
Your storefront is often the first thing a new client sees. Make it count.
A mobile-first flow for services, eligible options, staff or resources, client details, protection and confirmation.
All plans include core branding. Pro adds richer colours, fonts, design controls and a custom domain where configured.
Choose from curated design themes or build your own. Fonts, colour palettes, and layout all configurable.
Embed booking on your website or share a direct booking link through the channels your venue manages.
Use your configured Voice and Business Memory to prepare editable taglines, service descriptions and venue copy.
Funnel metrics: views, clicks, bookings, and conversion rates broken down by device.
Connect booking protection, checkout, packages, gift cards, loyalty, invoicing, commissions, pricing and offers without hiding the commercial rules.
Regional Pro processing rates: AU 1.8% + $0.30, NZ 2.5% + $0.30, UK 2.0% + £0.20. OpenChair charges zero booking commission on bookings made through an OpenChair storefront. Card-processing fees still apply.
Collect an upfront deposit or save a card with explicit consent for eligible late-cancellation or no-show fees applied later by an operator.
Digital gift cards your clients can purchase, send, and redeem online. Track balances automatically.
Points per visit or per dollar spent. Rewards, expiry rules, notifications, and milestone celebrations.
Professional invoices with GST/VAT, payment tracking, AI-drafted reminders, and full lifecycle management.
Venue percentage defaults and per-staff percentage overrides, with staff earnings views and owner reports.
Prices adjust by day-of-week, time-of-day, or specific dates. Peak pricing, off-peak discounts — you stay in control.
Create time-limited offers for selected openings and share them through supported client and waitlist workflows.
Service packs (e.g., '6 sessions') and combo bundles with expiry tracking.
Stock management, pricing, and in-venue product sales alongside your services.
Accept supported in-venue contactless payments through eligible Stripe Terminal hardware or Tap to Pay devices.
Stripe-powered checkout. Apple Pay, Google Pay, and all major cards. Regional Pro rates: AU 1.8% + $0.30, NZ 2.5% + $0.30, UK 2.0% + £0.20.
On Pro, Smart Replies can Auto-send eligible SMS through dedicated Australian or UK numbers and connected Instagram DMs. Email and booking actions remain review-first.
Pro includes 500 Sparks per bookable team member, pooled at venue level and capped at 5,000. Eligible additional usage draws from the prepaid Wallet at 1¢ per Spark.
Uses venue-scoped tools to answer supported questions, prepare drafts and surface pending actions for authorised review.
On Pro, Auto-send eligible, high-confidence SMS replies through a dedicated number in Australia or the United Kingdom and connected Instagram DMs where configured. Email stays draft-only.
Turn inbound booking, reschedule and cancellation requests into proposed replies and actions for an authorised operator to review.
Surface gaps, rebooking, no-show, birthday and at-risk client opportunities with a useful next step ready to review.
Clients upload a photo and visualise new hairstyles before they commit. Powered by Gemini image generation.
Generate social posts, email campaigns, carousel content, and SMS copy — all in your brand voice.
Pre-appointment digest for staff: allergies, preferences, last visit notes, spending history. Know your client before they sit down.
Scans your service menu for duplicates, near-duplicates, and pricing inconsistencies. Suggests fixes.
Rewrite shorthand treatment notes into clear British English while preserving the factual details.
Store customer-safe and internal-only facts that supported AI workflows can use alongside your configured Voice.
Analyses your venue and suggests which automations to enable based on your booking patterns and client behaviour.
Ask supported questions about venue data in plain English and review the available tool-backed answer.
Turn supported reporting periods into plain-English highlights, trends and a forward-looking outlook.
Use supported source information to prepare a starting point, then review every imported detail before publishing.
Complete client profiles with booking history, preferences, notes, and AI-generated insights. Before/after portfolios with consent workflows.
Full booking history, spending patterns, communication log, and preference tracking in one place.
Freeform notes on every booking. AI cleans them up into professional, client-ready records when needed.
Tag clients for targeted campaigns, VIP treatment, or personalised service recommendations.
Showcase your work with a filterable gallery. Vision AI auto-tags styles for discoverability.
Email-based consent requests for publishing before/after images. Token-verified, rate-limited, and auditable.
Auto-generated profile summary from booking and transaction history. Understand clients at a glance.
Pre-appointment digest: allergies, preferred products, last visit details, and spending trends. Staff walk in prepared.
Bring SMS, email, campaigns, scheduled communication and AI-assisted drafting into one place, with authority and review set by workflow.
Pro includes 50 SMS segments and 1,000 emails per bookable team member, scaling to the venue pricing cap (up to 500 SMS in Australia or 450 in the UK, and 10,000 emails). Beyond that, PAYG via your prepaid Wallet.
Two-way SMS conversations grouped by client. Reply, assign, and track sentiment from one place.
Audience segmentation, A/B subject lines, schedule sending, unsubscribe tracking, and performance analytics.
Automatic confirmation emails for every booking. Customisable templates.
Timed reminders via email reduce no-shows. Set your preferred lead time.
Automated post-appointment review requests keep reputation-building consistent.
Prepare a relevant follow-up for clients who missed an appointment, then review the audience and message before sending.
Surface matched waitlist requests and prepare personalised outreach for an open slot.
Prompt clients to rebook when their appointment completes. AI suggests the optimal interval.
Configure multi-wave win-back outreach for inactive clients, with venue-specific exclusions, cadence and editable AI drafts.
AI writes email and SMS copy in your brand voice. Subject lines, body text, and calls-to-action — all generated.
Staff profiles, role-based permissions, timeclock, and commission tracking. Scale from solo to team without friction.
Bio, photo, services offered, calendar colour, and individual availability. Each team member gets their own profile.
Fixed Owner, Manager and Staff roles keep access aligned with each person's responsibilities.
Clock in/out with break tracking, net hours computation, and daily ledger. Works on mobile and web.
Venue percentage defaults and per-staff overrides. Staff see their own estimates; owners get reports for payroll reconciliation.
Export timesheets for payroll integration. Sanitised and timezone-aware.
Per-staff day-of-week working hours. Breaks and exceptions handled cleanly.
Not just charts — AI-narrated insights that explain what's happening, why it matters, and what to do about it.
Intelligence features use AI to explain your data, not just display it.
Period-based revenue, bookings, and client metrics with clear visualisations.
AI summarises your performance with highlights, trends, and a forward-looking outlook. No spreadsheet required.
Daily AI-generated business health score. See the big picture at a glance.
Ask supported questions about venue data in plain English and review the available tool-backed answer.
Track deposits: captured, forfeited, refunded, and outstanding. See what protection is earning you.
Recurring appointment revenue, forecasting, and performance by series type.
An exact waitlist-to-opening opportunity on Today, with live revalidation before review.
Collect service-linked consultation details, acknowledgements and signatures before the appointment, with a clear record for the venue.
Basic templates on Free. Full builder with conditional logic jumps and field types on Pro.
Liability waivers and terms with digital signatures. Sent automatically before the first visit.
Capture consent and signatures electronically with a venue-accessible submission record.
Use AI writing assistance to prepare editable policy wording. The draft does not create enforcement rules.
Native iOS and Android app — not a web wrapper. Manage bookings, view your calendar, message clients, and take payments from anywhere.
Built with React Native for real native performance. Fast, reliable, and available on both platforms.
Full calendar view, create and edit bookings, manage recurring series — all from your phone.
Walk-in self-check-in on iPad with PIN lock. Perfect for barbershops, wellness studios, and busy front desks.
Accept contactless card payments via Stripe Terminal directly on your phone or tablet.
SMS inbox and conversation management on the go. Reply to clients between appointments.
AI action suggestions, draft generation, and approval workflows — right from your phone.
Confirm what your current provider makes available, review the supported migration scope and validate imported details before go-live.
Moving from another platform? OpenChair gives you a structured setup and migration path.
Use supported public source information to prepare a starting point for services and venue details, then review before publishing.
Tell us about your business. AI suggests a complete service menu with names, descriptions, durations, and pricing.
Work through services, team, hours, storefront and payments with clear checkpoints before accepting bookings.
On Pro, Smart Replies can Auto-send eligible, high-confidence SMS replies through a dedicated number in Australia or the United Kingdom and connected Instagram DMs under your rules. Email and booking actions remain review-first. Complaints escalate; low-confidence or safety-triggered replies move to Draft or escalation.
OpenChair charges zero booking commission on bookings made through an OpenChair storefront. Card-processing fees still apply. Pro pricing and monthly venue caps are published by region.
OpenChair supports appointment-based service venues with workflows shaped around the way each venue type runs.
Detailed guides to each core capability, including how it works and where it fits your venue.
Online Booking
Branded storefront, deposits, custom rules
OpenChair Assistant
Bookings, gaps, follow-ups, replies
Staff Management
Roles, permissions, performance
Commission Tracking
Automatic earnings, payroll reports
Marketing Automation
SMS, email, win-backs
Consultation Forms
Digital forms with conditional logic
Appointment Reminders
Automated SMS & email reminders
Analytics & Intelligence
Revenue, commissions, campaign ROI
Start a 14-day Pro trial with no credit card, or book a walkthrough to map OpenChair to your venue before you move.