Separate bowls
Keep each bowl and top-up distinct within the appointment.
OpenChair features
Run the salon day. Know what every chair needs to earn.
Publish a proper branded booking site. Protect booked time. Keep client context close. Use AI to prepare replies and next steps under operator-set rules. Plan service prices with inspectable, deterministic maths.
Features vary by plan, role, market, device and venue configuration.
No card. The trial stops unless you choose Pro. Card-processing and optional paid usage charges can still apply if used during the trial.
At the colour bar
Every bowl, part of the appointment.
Keep structured formulas, recorded ingredients, amounts, separate bowls and top-ups with the client’s visit. Manual entry records the measurements the team enters; it does not turn the recipe into a free-text note.
Recorded ingredient costs
Calculate from recorded quantities and catalogue details. Missing costs stay visible.
Complete-mix reuse
Review the previous quantities as new targets, then enter fresh readings.
Manual entry is available for eligible Pro, trial and grace-period venues. Connected measurement is a separate preview whose availability is being confirmed; exact native-build and supported-scale acceptance remains open.
Explore colour managementColour record
One appointment. Each bowl recorded.
Weights entered manually from a separate scale.
Roots
- Colour
- 30.0 g
- Developer
- 30.0 g
Roots top-up
- Colour
- 10.0 g
- Developer
- 10.0 g
Next visit: use a complete mix as your starting targets. Review the recipe and enter fresh readings as you work.
Follow the product manufacturer’s mixing and application instructions.
Your booking site
Publish a branded booking site without starting from scratch.
Show your services, team, work, reviews and live availability in a customisable storefront. Clients can book without creating an account, and the booking stays centred on your venue.
Ready-made booking site
Every venue gets a public OpenChair storefront connected to its services, availability, policies and booking rules.
Your venue, not a marketplace listing
Use core storefront branding. Pro adds richer colours, fonts, layout controls and presentation options.
Your own address
On Pro, connect a custom domain where configured. If you already have a website, embed the booking flow instead.
Built to take bookings
Let clients browse live availability and book without an account, with your deposits, policies and booking choices applied.
oc
Your booking siteOchre & Oak
ochreandoak.com.au
My bookings
O·O
OCHRE & OAK
Hair studio · Byron Bay
Where your next great hair moment begins
Book in for a fresh hair refresh that feels like you. We'll talk through your look and what you'd love to change.
Opens at 8 amBook nowWalk-in check-in · Closed
Intro offer on all services
Enjoy 15% off your first appointment
Protect chair time
Protect booked time and act on eligible openings.
See booking rules, protection, processing time and waitlist matches beside the diary. When a useful opening appears, the team can review it and decide what to do.
Processing Gaps
Keep eligible processing time available for other work while preserving the complete service timeline.
Smart Waitlist
Rank relevant requests for an opening using the client’s recorded timing and service preferences.
Booking protection
Collect a deposit or save a card with explicit consent under the venue’s configured rules.
Gap Fill
See who fits an open slot, then review the audience and message before sending.
oc
Protect chair timeOchre & Oak
Sat 5
3
Day
MK
Miriam Khoury
JC
Jude Callahan
1:00
2:00
3:00
4:00
5:00
Genesis Cooper
45 min
Men's cut
Aaliyah Richardson
Fringe trim
Jane Smith
1 hr
Balayage painting
Lightener processing · 40 min
Smart fill
Jane Smith
55 min
Rinse, tone + finish · resumes
Start with better context
Put recorded client details beside every booking.
Authorised team members can see relevant preferences, visit history, forms and supplied images before and during the appointment.
Venue-branded booking
Let clients book through a storefront connected to live availability, policies and booking choices.
Client history and notes
Keep recorded visits, preferences, notes and communication context together for authorised staff.
Consultation forms
Collect questions, acknowledgements and electronic signatures in forms written by the venue. Keep a record of each submission.
Style Match
Use current-hair images, inspiration and the salon's configured service list to suggest what to book and pass useful context to the salon.
Recorded context does not replace professional consultation or required service-safety checks. Venues choose their form wording and remain responsible for service-specific requirements.
Explore online bookingoc
Start with better contextOchre & Oak
KR
Kate Robinson
GOLD
kate.robinson@email.com · 0412 ••• 789
34
Visits
$4,120
Total Spend
6 wk
Avg. Interval
Gold Member · 1,240 pts
260 pts to Platinum
Preferences & Notes
Prefers Emma Sulphate-free only Prefers mornings Recurring 6-weekly
AI Client Brief
Kate is a loyal gold-tier regular who books balayage every 6 weeks with Emma. A recorded sulphate sensitivity is on file. Confirm current products and service suitability with Kate before the visit. Last time, she mentioned wanting to go lighter for summer.
AI replies with operator-set authority
Choose which eligible replies may Auto-send and which stay in Draft.
The venue sets the rules for automatic replies. Email replies and booking actions always wait for review.
Engage
Manage supported conversations, campaigns and follow-up from one workspace.
Smart Replies
On Pro, eligible high-confidence SMS replies through a dedicated Australian or UK number and connected Instagram Business DM replies may Auto-send where configured. SMS is not currently offered in New Zealand.
Booking Replies
Prepare a response and proposed booking action for an authorised operator to review.
Reconnect
Set a sequence of follow-up messages for inactive clients, with timing and exclusions you control.
Venues remain responsible for audience eligibility, consent, sender details and unsubscribe requirements. OpenChair applies supported communication preferences and opt-outs.
Explore OpenChair AIoc
AI replies with operator-set authorityOchre & Oak
Who hasn't been in for 10+ weeks?
Used 3 tools
Found 12 clients overdue. Top 3 by lifetime value:
MLMei L.11w$640
HPHannah P.13w$520
OROlivia R.10w$480
$1,640 LTV at risk
Suggested action
Draft Reconnect campaign for all 12
Multi-wave SMS in your tone · Excludes VIPs
Campaign drafted · 12 recipients · Ready to review
Ask Assistant about your salon…
Profitability workspace preview
Price services with your costs, capacity and goals in view.
Profitability workspace preview. Availability is being confirmed. The public calculator is a separate tool. The planned workspace covers overheads, owner-income targets and sellable hours.
Operating plan
Set operating costs, owner income, retained surplus and sellable capacity for a chosen period.
Service contribution
Compare completed-service revenue with recorded product and delivery costs. If a required cost is missing, OpenChair flags it instead of counting it as zero.
Target-price review
Preview target prices across supported service price modes. Nothing changes until the owner reviews and applies it.
Coverage and maths
See which figures are recorded, estimated or missing, then check the maths behind the result.
Planning estimate only. Results depend on recorded data and owner-entered assumptions. This is not financial, tax, accounting or employment advice.
View the Profitability previewoc
Profitability workspace previewOchre & Oak
Profitability
Build a business that can pay you
OverviewOperating planServicesCoverage & maths
Annual revenue target
$286,400
Monthly pace
$23,867
Weekly pace
$5,508
Per sellable hour
$143
Service target prices
Review before anything changes
Full-head foils
Current $225
Target$245
Product, labour and capacity includedReview price
Coverage
What OpenChair knows or models
Completed service revenueCaptured
Product usageCaptured
Delivery labourModelled
Example figures · Planning calculations use recorded data and owner-entered assumptions
Straightforward pricing
See what Pro costs before you choose.
OpenChair publishes regional Pro pricing and monthly venue caps. Non-bookable access users do not add a bookable-member charge.
Published venue caps
Estimate Pro from the number of people clients can book.
0% booking commission
On bookings made through an OpenChair storefront. Card-processing fees apply when a card transaction is processed.
A trial that stops
The 14-day Pro trial needs no card and does not begin a paid Pro subscription automatically.
All features
Find the tools you need.
Choose a workflow, then open its guide for more detail. Availability varies by plan, role, market, device and venue configuration. Review current inclusions on the Pricing page.
New venues start with a 14-day Pro trial. No payment card is required, and a paid Pro subscription does not start automatically. OpenChair does not offer a separate Free signup. If the trial ends without a Pro subscription, the venue moves to the current limited Free state described in Plan & billing.
Scheduling9 capabilities
Unlimited Online Bookings
Accept online bookings without an appointment-count cap on Pro. Your configured availability and booking rules still apply.
Processing Gap Detection
Make eligible processing time bookable while preserving the full service timeline. Pro adds smart gap-recovery overlays.
Smart Waitlist & Gap Matching
Rank relevant waitlist requests for an open slot and prepare outreach. Your team reviews the audience and chooses whether to send or skip.
Recurring Series Appointments
Create weekly, fortnightly or monthly series with conflict checks. Pro can add AI-assisted interval suggestions.
Resource Management
Schedule rooms, machines and equipment alongside eligible services so the booking engine can prevent conflicting resource assignments.
Buffer Times
Automatic gaps between services for cleaning, setup, or transition time. Configurable per service.
Staff Availability & Roster
Per-staff working hours, day-of-week scheduling, and real-time roster views.
Operating Hours & Blocked Time
Manage venue hours, holidays, lunch breaks and maintenance blocks in one place.
Service Groups
Organise services into logical categories for a clean, navigable storefront.
Booking6 capabilities
Booking Wizard
A mobile-first flow for services, eligible options, staff or resources, client details, protection and confirmation.
Branded Storefront
Core storefront branding is included. Pro adds richer colours, fonts, design controls and a custom domain where configured.
Theme Builder & Design Presets
Choose from curated design themes or build your own. Fonts, colour palettes, and layout all configurable.
Booking Widget (Embed)
Embed booking on your website or share a direct booking link through the channels your venue manages.
Brand Voice & AI Story Writer
Use your configured Voice and Business Memory to prepare editable taglines, service descriptions and venue copy.
Storefront Analytics
Funnel metrics: views, clicks, bookings, and conversion rates broken down by device.
Payments11 capabilities
Booking Protection
Collect an upfront deposit or save a card with explicit consent for eligible late-cancellation or no-show fees applied later by an operator.
Gift Cards
Digital gift cards your clients can purchase, send, and redeem online. Track balances automatically.
Loyalty Programme
Configure loyalty earning and rewards. Expiry information can be recorded and displayed; points do not currently expire automatically.
Invoicing
Create invoices with GST or VAT, track payment status and prepare editable reminder drafts.
Commission Tracking
Venue percentage defaults and per-staff percentage overrides, with staff earnings views and owner reports.
Smart Pricing
Adjust prices by day, time or date. Set peak prices and off-peak discounts yourself.
Flash Deals
Create time-limited offers for selected openings and share them through supported client and waitlist workflows.
Client Packages
Service packs (e.g., '6 sessions') and combo bundles with expiry tracking.
Products & Retail
Stock management, pricing, and in-venue product sales alongside your services.
Contactless Payments (Stripe Terminal)
Accept in-person payments through supported Stripe Terminal reader hardware, or use Tap to Pay in the native app on a compatible iPhone or Android phone where supported. Stripe Connect setup, payment readiness and regional availability apply.
Online Payments
Stripe-powered checkout for supported cards and digital wallets. Regional Pro rates: AU 1.8% + $0.30, NZ 2.5% + $0.30, UK 2.0% + £0.20.
AI13 capabilities
OpenChair Assistant
Answer supported questions about your venue, prepare drafts and put pending actions in front of authorised staff for review.
Smart Replies
On Pro, Auto-send eligible, high-confidence SMS replies through a dedicated number in Australia or the United Kingdom and connected Instagram DMs where configured. Email stays draft-only.
Booking Replies
Prepare a reply and proposed action for an authorised operator to review when a client asks to book, reschedule or cancel.
Smart Nudges
Flag gaps, rebooking, no-shows, birthdays and at-risk clients, with a suggested action for the team to review.
Style Match
Use current-hair images, inspiration and the salon's service list to suggest what to book and capture useful context for the salon.
AI Campaign Copy
Prepare editable email and SMS campaign copy in your configured brand voice.
AI Client Brief
Prepare a pre-appointment summary of recorded allergies, preferences, last-visit notes and spending history.
AI Service Audit
Scans your service menu for duplicates, near-duplicates, and pricing inconsistencies. Suggests fixes.
AI Note Polisher
Rewrite shorthand treatment notes into clear British English while preserving the factual details.
Business Memory
Store customer-safe and internal-only facts that supported AI workflows can use alongside your configured Voice.
Intelligence Chat
Ask supported questions about venue data in plain English and review the answer before acting.
AI Reports Narrative
Summarise supported reporting periods in plain English, including key changes and trends.
AI Booking Link Import
Use supported source information to prepare a starting point, then review every imported detail before publishing.
Clients8 capabilities
Client Profiles & History
Review booking history, spending patterns, messages and recorded preferences on the client profile.
Colour Management
Keep formulas, manually recorded bowls, top-ups and ingredient costs with the appointment. Available with Pro.
Client Notes (AI Polishable)
Write notes on a booking and use AI to prepare a clearer version without changing the recorded facts.
Tags & Segmentation
Tag clients for campaign audiences, VIP treatment or service recommendations.
Before/After Portfolio
Build a filterable before-and-after gallery. AI can suggest style tags to make images easier to find.
Client Consent Workflow
Request consent by email before publishing before-and-after images, with a record of each response.
AI Client Insights Narrative
Summarise booking and transaction history so staff can quickly review the client's recent activity.
AI Client Brief (Pre-Appointment)
Prepare a summary of recorded allergies, preferred products, last-visit details and spending trends before the appointment.
Marketing10 capabilities
Dedicated SMS Inbox
Group two-way SMS conversations by client, then reply, assign them and review sentiment.
Email Campaigns
Build audiences, generate subject-line alternatives, schedule sends, honour supported communication preferences, and review delivery outcomes.
Booking Confirmations
Automatic confirmation emails for every booking. Customisable templates.
Appointment Reminders
Send timed appointment reminders by email using the venue's configured lead time.
Review Requests
Send review requests after eligible appointments.
No-Show Follow-Up
Prepare a relevant follow-up for clients who missed an appointment, then review the audience and message before sending.
Waitlist Gap Offers
Show waitlist requests that fit an open slot and prepare an editable message.
Rebook Assistance
Prompt clients to rebook when their appointment ends. AI can suggest an interval for the team to review.
Reconnect Campaigns
Set a sequence of follow-up messages for inactive clients, including timing, exclusions and editable AI drafts.
AI Content Generation
Draft subject lines and email or SMS copy in your configured brand voice.
Team6 capabilities
Staff Profiles & Specialties
Bio, photo, services offered, calendar colour, and individual availability. Each team member gets their own profile.
Roles & Permissions
Fixed Owner, Manager and Staff roles keep access aligned with each person's responsibilities.
Timeclock
Clock in and out, record breaks and calculate daily hours on mobile or web.
Commission Rules & Earnings
Venue percentage defaults and per-staff overrides. Staff see their own estimates; owners get reports for payroll reconciliation.
Timesheet CSV Export
Export a timezone-aware timesheet CSV for payroll.
Staff Availability
Set regular working hours, breaks and one-off exceptions for each staff member.
Intelligence10 capabilities
Basic Reports
Period-based revenue, bookings, and client metrics with clear visualisations.
AI Reports Narrative
Summarise supported reporting periods in plain English, including key changes and trends.
Business Health Snapshot
Review supported client-readiness measures in one snapshot. Calculations follow fixed rules.
Intelligence Chat
Ask supported questions about venue data in plain English and review the answer before acting.
Deposit Performance Dashboard
Track supported deposit outcomes, including captured, forfeited, refunded, and outstanding amounts.
Series Revenue Tracking
Recurring appointment revenue, forecasting, and performance by series type.
Venue Pulse
See a waitlist match for an open slot on Today. OpenChair checks availability again before you act.
Profitability Operating Plan (Preview)
Build an operating plan for a chosen period using recorded costs, owner-income and retained-surplus targets, and sellable capacity.
Service Contribution (Preview)
Compare completed-service revenue with recorded product and delivery costs. OpenChair flags required costs that are missing instead of counting them as zero.
Target-Price Review (Preview)
Preview target prices with recorded figures, estimates and missing inputs shown separately. Nothing changes until the owner applies it.
Forms4 capabilities
Consultation Forms
On Pro, create consultation forms with questions, acknowledgements and electronic signatures. Keep a record of each submission.
Custom Waivers
Liability waivers and terms with digital signatures. Sent automatically before the first visit.
Digital Consent & Signatures
Capture consent and signatures electronically with a venue-accessible submission record.
Cancellation Policy Builder
Use AI writing assistance to prepare editable policy wording. The draft does not create enforcement rules.
Mobile6 capabilities
Native iOS & Android App
Use the OpenChair app on supported iOS and Android devices.
Mobile Calendar & Bookings
View the calendar, create and edit bookings, and manage recurring series from your phone.
Customer Check-in
Run customer self check-in through the venue's responsive walk-in link or reception-iPad flow. This is separate from the staff app and a claimed shared workstation.
Tap to Pay (iPhone + Android)
Accept contactless card payments in the native app on a compatible iPhone or Android phone where supported. Requires Stripe Connect and a payment-ready venue setup. A tablet checkout view does not itself provide Tap to Pay; check the supported payment methods and any required reader hardware.
Mobile Messaging
Manage SMS conversations and reply from the mobile app.
Mobile Assistant
Review AI action suggestions, drafts and approval steps from your phone.
Task and device guide
Choose the surface that fits the job.
Phone, tablet and browser access overlap, but the device does not override plan, role, region or venue setup. Native release and physical-device acceptance can also differ from source-level support.
Diary and bookings
- Web or browser
- View calendars; create, edit and reschedule bookings.
- Native phone
- View the diary; create, edit and reschedule bookings.
- Native tablet
- Native calendar with wider layouts, including iPad-only three-day view and drag-to-reschedule.
Personal access follows the staff role. A claimed workstation uses its separate restricted calendar.
Evidence boundary: Implemented in web and native routes. Installed-build phone and tablet acceptance remains a release check.
Client notes and history
- Web or browser
- Available to authorised personal accounts.
- Native phone
- Available to authorised personal accounts.
- Native tablet
- Available to authorised personal accounts, with split views where supported.
A claimed workstation exposes only basic contact and bounded booking context, not notes, forms, photos or full history.
Evidence boundary: Implemented in personal-account routes. Role-based rendered and installed-build acceptance remains a release check.
Photos and colour records
- Web or browser
- Review supported records and images.
- Native phone
- Capture or review supported appointment photos and structured colour records.
- Native tablet
- Capture or review supported appointment photos and structured colour records.
Requires a personal team account, the right role and any applicable Pro access. Connected measurement remains a separate preview.
Evidence boundary: Photo and manual colour routes exist. Camera, connected-scale and installed native-build acceptance is not established by this page.
Checkout
- Web or browser
- Complete checkout with the methods configured for the venue.
- Native phone
- Complete checkout and use supported phone-based Tap to Pay.
- Native tablet
- Complete checkout; use cash, External or a registered reader where configured.
Payment methods depend on role, country, platform, hardware and Stripe readiness. A tablet is not automatically a contactless reader.
Evidence boundary: Checkout routes and recovery tests exist. Physical Tap to Pay and reader acceptance requires supported hardware and a payment-ready test venue.
Rebooking
- Web or browser
- Arrange the next appointment from supported booking and checkout flows.
- Native phone
- Review and create the next appointment from supported booking and checkout flows.
- Native tablet
- Review and create the next appointment from supported booking and checkout flows.
The operator reviews the service, staff, time, price and booking protection before creating the booking.
Evidence boundary: Implemented in supported booking and checkout routes. Installed native-build acceptance remains a release check.
Plan and billing
- Web or browser
- View and manage the subscription, payment method and Wallet funding.
- Native phone
- View the current plan, trial or renewal date, usage and Wallet balance.
- Native tablet
- View the current plan, trial or renewal date, usage and Wallet balance.
Subscription changes, payment-method changes and Wallet top-ups are managed on the web. Mobile does not add an in-app purchase path.
Evidence boundary: The native Plan & billing screen and read-only funding copy are implemented. Store-policy and installed-build review remain release checks.
Four different access modes
Personal sign-in
A named Owner, Manager or Staff account. The person’s role, plan and venue configuration determine what they can view or change.
Shared physical phone or tablet
The hardware may be shared, but a personal session still carries that signed-in person’s access. Sign out before handing it to someone else.
Claimed shared workstation
A venue-approved browser or tablet with a restricted device credential. Each staff member claims it with a personal PIN before operational actions.
Customer self check-in
A separate customer-facing browser flow for arrival or walk-in check-in. It is not the staff app or the claimed workstation account.
Three ways card payments appear
External card
Records a payment already approved on a separate EFTPOS terminal or provider. OpenChair does not create that charge or settle it through Stripe.
Integrated reader
Uses supported Stripe Terminal reader hardware registered to the venue. Reader power, connection and venue setup still apply.
Tap to Pay
Uses a compatible phone’s NFC in the native app. Available in Australia and the UK on supported iPhone and Android phones, and in New Zealand on supported Android phones.
OpenChair on the App StoreThe verified Google Play destination is withheld here until its legacy product claims are corrected through the app-release process.
Migration3 capabilities
AI Booking Link Import
Start with services and venue details from supported public sources, then review everything before publishing.
AI Service Menu Generator
Describe your business and get a draft service menu with names, descriptions, durations and prices to review.
Guided Setup Wizard
Work through services, team, hours, storefront and payments with clear checkpoints before accepting bookings.
Common Questions
See OpenChair with your own workflow.
Start a 14-day Pro trial with no card, or book a walkthrough for your venue.
Pro does not begin automatically. Paid usage charges can still apply if used during the trial.