Help Centre
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Everything you need to set up, run, and grow your venue with OpenChair.
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Getting Started
- Account Security
- Audit Log
- Understanding Your Dashboard
- Command Palette
- Day One Mode
- Creating Your Venue
- Signing In & Account Access
- Help Assistant & Public Help Centre Chat
- Importing From Another Platform
- Using OpenChair on iPad
- Mobile Dashboard (Today Tab)
- Onboarding Wizard
- Privacy, Data Export & Account Deletion
- Push Notifications
- Sidebar Workspace Hub & Pins
- Troubleshooting & Common Questions
- Using the Mobile App
Bookings
- Blocking Out Time
- Using the Calendar
- Booking Inspector & Quick Actions
- Booking Rules & Policies
- Calendar Export (iCal Subscription)
- Calendar Sync (Google + Outlook)
- Calendar View Modes
- Cancellation & Rescheduling Policy
- Chair View (Mobile In-Service)
- Style Match Booking Flow
- Counter-Offers
- Creating a Booking
- Flash Deals
- Manage Your Booking (Customer)
- Mobile Calendar (Schedule Tab)
- Booking an Appointment Online
- Processing Gaps (Multitasking)
- Recurring Bookings (Series)
- Rescheduling & Cancelling Bookings
- Smart Waitlist & Gap Filling
- Walk-in Check-in
Customers & Automation
- Activity Feed
- AI Booking Enquiry Auto-Responder
- AI Style Preview
- Automated Notifications
- Birthday & Rebooking Automations
- Bulk Compose
- Writing Campaign Messages With AI
- Coach (AI Business Advisor)
- Colour Formula Library
- Assistant Actions & Backfill
- Gap Fill Automation
- Smart Nudges
- OpenChair Assistant
- Conversation Assignment
- Corporate Clients
- Managing Customers
- Customer Profile & History
- Creating Email Campaigns
- Email Enquiry Auto-Draft
- Communications
- Inbound Message Handling
- Instagram Smart Replies
- Loyalty Programme
- Loyalty Rewards & Redemption
- Notification Templates
- Patch Tests
- Quick Replies
- Client Reconnect
- Replying to Messages
- Reviews & Feedback Management
- Saved Audiences
- Customer Segments & Retention
- Sending Quick Messages (SMS & Email)
- Smart Waitlist
- SMS and Email Allocation and Limits
- SMS Auto-Respond
- Creating SMS Campaigns
- SMS Reply Actions (Y / C / R)
- Storefront Push Notifications
- Style Match
- Treatment Photos
- Understanding Spark (AI Credits)
- Using the Inbox
Payments
- Subscription & Billing
- Bookable Team Billing
- Buying a Gift Voucher Online
- Cancellation & No-Show Fees
- Checkout
- Closing the Till
- Customer Credits (Store Credit)
- Deposits
- External Card Payments
- Understanding Fees & Processing
- Gift Cards
- Setting Up Stripe & Card Payments
- Invoices
- Memberships
- Mobile Checkout & Tap to Pay
- Packages. Creating & Selling
- Managing Payouts
- Free and Pro Plans
- Saved Payment Methods (Card on File)
- Take Payment (Unbound Sale)
- Tap to Pay on iPhone & Android
- Tax Settings
- When Your Trial Ends
- Walk-Out Checkout
- Apple Pay & Google Pay on Storefront
Reports
Services
Team
Venue & Settings
- Booking Locations
- Brand Voice
- Business Memory
- Communication Settings (SMS & Messaging)
- Connect a custom domain
- Conversion Tracking (GA4 + Meta Pixel + GTM)
- Disconnect or change a custom domain
- Embed Widget (Booking & Gift Cards on Your Website)
- Kiosk Mode and Shared Devices
- Managing Multiple Venues
- Operating Hours
- Portfolio & Gallery
- Cookie Consent & Privacy Pages
- Public Reviews on Your Storefront
- Quick Book Links
- Your Storefront on the FREE Plan
- Storefront SEO Controls
- Your Storefront
- My custom domain isn't verifying
- Customising Your Storefront Appearance
- Venue Pulse
- Venue Settings
Still need help?
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