Prepaid Packages
Pay for several future treatments
Stores eligible treatments for later redemption
No booking is created at purchase
Read the guideSpa and wellness software
Keep therapists, treatment rooms and bookings together.
Coordinate the therapist, treatment room and client context for each appointment. Then carry the visit through prepaid treatment redemption, checkout and the next booking without losing the operational detail in between.
Built for appointment-led day spas, wellness studios and relaxation-massage businesses in Australia, New Zealand and the United Kingdom. This page does not position OpenChair as clinical practice, class-management or hotel software.
No payment card required. A paid Pro subscription does not start automatically. OpenChair charges zero booking commission on bookings made through an OpenChair storefront. Card-processing fees still apply.
4
Bookable therapists
3
Treatment rooms
1
Non-bookable receptionist
Therapist and room availability
Check the complete treatment footprint before offering the time.
A room-dependent booking needs more than an open therapist. On Pro, OpenChair checks the eligible therapist and configured room or equipment requirement across the complete service interval, including existing bookings, blocks and holds.
In this example, four therapists are rostered and two of three exclusive rooms are occupied. Only one additional overlapping room-dependent treatment fits those inputs. Capacity is checked again when the booking is confirmed.
See how bookable resources workIllustrative example
90-minute massage · Saturday at 2:00 PM
Four bookable therapists
- AnitaAvailable
- MayaAvailable
- LeahWith a client
- PriyaWith a client
Three treatment rooms
- Treatment room 1Occupied
- Treatment room 2Occupied
- Treatment room 3Available
Eligible therapist
Anita
Required room
Room 3
Complete interval
2:00–3:30 PM
One guest, two treatments
Keep a multi-treatment visit in the right order.
A multi-service appointment can hold an explicit service order and keep the therapist and room assignment attached to each line. Here, Eloise receives a relaxation massage from Anita, followed by a hydrating facial from Maya.
The example is deliberately sequential. A service combo, party-size setting or multi-service itinerary does not by itself establish a simultaneous two-client, two-therapist couples flow. Confirm that exact setup before relying on it.
Illustrative example
Eloise M. · two-service visit
- 10:00–11:00
Service 1
Relaxation massage
- Therapist
- Anita
- Room
- Treatment room 1
- 11:10–12:00
Service 2
Hydrating facial
- Therapist
- Maya
- Room
- Treatment room 2
Personal staff access
Give the next therapist useful context without widening access.
An authorised therapist can open an assigned appointment on a supported personal phone or tablet and review the completed form, visit history and notes available to their role. Required forms are sent after confirmation, and an incomplete form remains a follow-up task rather than an automatic booking block.
Locked shared workstations have narrower authority and exclude care records and notes. OpenChair's Wellness category does not include the treatment-photo workflow, so the handover here stays with forms, notes and visit history.
Review consultation formsAssigned appointment
Personal signed-in phone or tablet
Completed form
Reviewed before the visit
Visit history
Previous services visible
Client notes
Available within role access
Locked shared workstations deliberately exclude care records and notes. This example uses a therapist's personal staff account.
Purchase or reservation
Separate what the client buys from what lands in the calendar.
Packages, combinations, vouchers, memberships and recurring appointments solve different jobs. The distinction matters when reception answers a balance question or books the next visit.
Bookable Service Combos
Book several services in one visit
Groups an ordered service plan into one appointment
Creates a booking when a time is chosen
Read the guideGift Vouchers
Give someone value or an eligible treatment
Stores value for later use by the recipient
No booking is created at purchase
Read the guideMemberships
Pay regularly for defined benefits
Manages the active subscription and eligible credits
Membership billing is separate from appointments
Read the guideRecurring Series Appointments
Reserve repeating appointments
Creates future visits for an eligible service
Creates calendar appointments
Read the guideRecurring Series Appointments support one eligible staff-led primary service and selected add-ons. Service combos, multiple standalone primary services and resource-only bookings cannot recur. Ordinary staff overlaps are flagged on the created series for review; cross-venue provider conflicts block creation.
Protect and recover longer appointments
Treat booking protection and cancellation recovery as separate jobs.
A 90-minute treatment can use a configured deposit or eligible saved-card policy. That protects the booking under the venue's rules, but it does not refill a cancellation.
On Pro, Smart Waitlist can surface suitable candidates for the opening. The operator reviews the match and proposed offer, the client decides whether to respond, and OpenChair revalidates the therapist, room and slot before creating a booking. A match or message never guarantees the gap will be filled.
See the Smart Waitlist workflowIllustrative example
Smart Waitlist recovery
- 1
Opening
Cancelled slot90-minute massage · Room 3 · Anita
- 2
Candidate
Operator reviewAva T. matches service, duration and preferences
- 3
Offer
Awaiting replyThe operator reviews and sends the proposed time
- 4
Booking
Not yet createdCapacity is revalidated after the client accepts
From checkout to direct booking
Finish the visit with clear payment and therapist records.
Keep the payment outcome connected without pretending that every tender or entitlement belongs in one transaction.
Checkout the visit
Apply a collected deposit and eligible package or voucher value, then take payment for services or retail using the supported checkout path.
Review checkoutKeep attribution literal
Service attribution, retail attribution and the person operating checkout remain distinct. Commission is a reporting record, not payroll or an automatic payout.
Review commission trackingKeep booking centred on the spa
Use the venue storefront, staff links, embeds and configured custom domain. Clients can book without an account while the venue's booking rules still apply.
Explore direct bookingOpenChair charges zero booking commission on bookings made through an OpenChair storefront. Card-processing fees still apply.
Specific administrative help
Give AI bounded jobs and keep the team in control.
OpenChair can support routine enquiries, pre-appointment preparation, follow-up opportunities and supported owner questions. It is not a treatment adviser or an autonomous booking service.
Explore OpenChair AIRoutine enquiries
Draft or send eligible replies within channel rules.
Visit preparation
Bring supported appointment context together for review.
Follow-up opportunities
Surface bounded next-step opportunities for the operator.
Owner questions
Answer supported venue questions from authorised context.
On Pro, Smart Replies can Auto-send eligible, high-confidence SMS replies through a dedicated number in Australia or the United Kingdom and connected Instagram DMs where configured. Email replies and booking actions remain review-first.
Worked Australian example
Four bookable therapists cost A$94.95 inc GST per month.
That is A$34.95 for the venue and first bookable therapist, plus three additional bookable therapists at A$20 each. The non-bookable receptionist and three physical rooms add A$0.
The A$199 monthly venue cap applies to the Pro subscription only. Card processing, applicable payout charges, paid usage, optional hardware and migration remain separate. Regional pricing and conditions vary.
Plan the move around your current system.
Supply the data your current platform can export. OpenChair agrees what maps reasonably, assists with the mapping and checks, and reviews the result with you. Scope, timing, source coverage, charges and cutover arrangements still need agreement.
Moving financial records does not transfer funds, saved cards or recurring payment authority. A service-menu import is also different from a broader migration.
No payment card required. A paid Pro subscription does not start automatically.
Explore the day spa workflow
Check the booking tools and costs around the workflow.
Common questions
What spa and wellness owners ask before switching.
Who is OpenChair's wellness software designed for?
OpenChair fits appointment-led day spas, wellness studios and relaxation-massage businesses that coordinate therapists, treatment rooms and paid visits. It is not positioned here as clinical-practice software, a class-management platform or hotel and resort infrastructure.
How does OpenChair schedule therapists and treatment rooms?
On Pro, a service can require an eligible therapist and a configured room or equipment resource. Availability checks the complete service interval against staff, resource requirements, existing bookings, blocks and holds before offering a time, then validates capacity again when the booking is confirmed.
Can OpenChair manage a massage followed by a facial?
Yes. A multi-service appointment can keep an explicit service order and separate staff and resource assignments for each line. A massage can be followed by a facial in one visit, with each treatment assigned to the appropriate therapist and room.
Does OpenChair support simultaneous couples treatments?
The verified Wellness workflow on this page is sequential. Party-size settings, service combos and multi-service itineraries do not by themselves establish a complete two-client, two-therapist, shared-suite booking flow. Confirm that exact configuration with OpenChair before relying on it.
When are consultation forms completed?
A Pro venue can attach digital forms or waivers to services. After a booking is confirmed, OpenChair can send the form and show its completion status with the appointment. A missing valid submission becomes a follow-up task and is not presented here as an automatic booking block.
What client context can a therapist review?
An authorised therapist can review the assigned appointment, completed forms, notes and visit history from supported personal staff surfaces. Role and venue access still apply. Locked shared workstations deliberately exclude care records and notes. Wellness treatment photos are not included in this workflow.
How do packages, service combos and gift vouchers differ?
Prepaid Packages store eligible treatments for later redemption. Bookable Service Combos group several services into one visit. Gift Vouchers store value or an eligible treatment for the recipient. Buying a package or voucher does not automatically reserve an appointment.
How do memberships and recurring appointments differ?
Memberships are recurring subscriptions for defined benefits or credits. Recurring Series Appointments reserve future visits for one eligible staff-led primary service and selected add-ons. Service combos, multiple standalone primary services and resource-only bookings cannot recur. Ordinary staff overlaps are flagged on the created series for review, while cross-venue provider conflicts block creation.
How can a spa respond when a long treatment is cancelled?
Deposits and eligible saved-card protection are separate from recovery. On Pro, Smart Waitlist can rank suitable candidates for an opening. An operator reviews the match and offer, the client chooses whether to respond, and availability is revalidated before a booking is created. A match or sent offer never guarantees a fill.
How do checkout and therapist commission records work?
Checkout can apply a collected deposit and eligible package or voucher value, then record paid services and retail. Service attribution, retail attribution and the person operating checkout remain separate records. Commission reporting uses recorded rules and overrides; it is not payroll or an automatic payout.
What can OpenChair's AI tools do for a wellness venue?
OpenChair can support routine replies, pre-appointment preparation, follow-up opportunities and supported owner questions. On Pro, Smart Replies can Auto-send eligible, high-confidence SMS replies through a dedicated number in Australia or the United Kingdom and connected Instagram DMs where configured. Email replies and booking actions remain review-first.
What does Pro cost for four therapists in Australia?
Monthly Pro is A$94.95 including GST: A$34.95 for the venue and first bookable therapist, plus three at A$20 each. A non-bookable receptionist and physical rooms add A$0. The A$199 subscription cap excludes processing, payouts, paid usage, hardware and migration. OpenChair charges zero booking commission on OpenChair storefront bookings; card-processing fees still apply.
Also comparing platforms?
See how OpenChair fits the way your appointments, therapists and rooms work together.
No payment card required. A paid Pro subscription does not start automatically.