Connected capacity
Coordinate staff, treatment spaces, equipment and service requirements from the booking workflow.
Spa & wellness management software · Built for AU, NZ & UK
Keep every room, therapist and package in step.
Schedule treatment spaces and equipment with the right staff. Track prepaid package balances, pre-visit forms, deposits, client history and follow-up in one system. On Pro, Smart Replies can Auto-send eligible SMS through dedicated Australian or UK numbers and connected Instagram DMs. Email and booking actions remain review-first.
14-day Pro trial. No credit card required. OpenChair charges zero booking commission on bookings made through an OpenChair storefront. Card-processing fees still apply.
From A$34.95 inc GST / NZ$24.95 / £19.95 per active venue. Pro is capped at A$199 inc GST / NZ$199 / £99 per venue. See pricing.
The coordination problem
A spa booking has more moving parts than a time slot.
The right staff, space, equipment, guest context and payment rules need to line up around the same visit. OpenChair keeps those requirements connected to the appointment.
Float tank 1
Already allocated at 2:00 PM
Unavailable capacity excluded from booking
Prepaid package
2 visits remaining
Balance stays with the client record
Pre-visit form
Still awaiting completion
Status visible with the appointment
OpenChair is spa and wellness management software for operators in Australia, New Zealand and the United Kingdom. It connects treatment-room and equipment scheduling, multi-service appointments, pre-visit forms, client history, prepaid package balances, deposits, checkout, communications and reporting. On Pro, Smart Replies can Auto-send eligible SMS through dedicated Australian or UK numbers and connected Instagram DMs. Email and booking actions remain review-first. Pro starts at A$34.95 inc GST / NZ$24.95 / £19.95 per active venue and is capped at A$199 inc GST / NZ$199 / £99 per venue. OpenChair charges zero booking commission on bookings made through an OpenChair storefront. Card-processing fees still apply. New venues can start with a 14-day Pro trial.
Treatment spaces + equipment
Schedule the space as carefully as the therapist.
On Pro, OpenChair can treat rooms, beds, saunas, float tanks and other configured equipment as bookable resources. Availability checks the service's eligible staff and required resource capacity before offering a slot.
- Configure rooms and equipment as bookable resources.
- Connect each service to the resource types it requires.
- Check staff and resource availability in the same booking flow.
- Keep the resulting appointment on the shared calendar.
Resource status
Float tank already allocated
Conflicting slot excluded
Eligible staff still visible
Multi-service appointments
Build a longer visit without losing the sequence.
OpenChair supports multi-service booking itineraries and bookable service combos. Operators can arrange the service order, preview staff and resource conflicts, and keep the complete visit attached to one appointment.
- Create bookable service combos for grouped treatment plans.
- Set the service order and timing inside the appointment.
- Preview staff and resource conflicts before saving changes.
- Use party-size settings where the configured service supports them.
Visit plan
Three services in sequence
Staff conflicts checked
Required rooms reviewed
Forms + guest context
Know what is ready before the guest arrives.
Keep service-linked intake forms, waivers, patch-test records, general notes, visit history and private treatment photos close to the appointment. The team reviews the information and decides what action is appropriate.
- Create and send service-linked intake forms and waivers on Pro.
- See required-form completion status with the booking.
- Record patch-test dates, results and expiry status.
- Use a separate consent workflow before publishing portfolio images.
Pre-visit review
Required form status visible
Patch-test record checked
Private photo history ready
Packages + memberships + series
Sell the plan and keep track of what remains.
Prepaid packages, memberships, bookable service combos and recurring appointments solve different jobs. OpenChair keeps the entitlement or appointment series with the client so the team can see what has been purchased, redeemed or scheduled.
- Sell prepaid service packs and redeem eligible value at checkout.
- Use memberships for recurring benefits and credits.
- Create recurring appointment series with a chosen cadence and end condition.
- Review per-occurrence conflicts before creating the series.
Client plan
Package balance visible
Membership benefit available
Future appointments reviewed
Direct booking + deposits
Keep booking and payment centred on your venue.
Your OpenChair storefront can carry the venue's identity, services, photos, packages and booking rules. Clients can book without creating an account, while eligible services can require a deposit or saved-card protection.
- Use a branded storefront and configured custom domain.
- Let clients book without creating an account.
- Apply fixed or percentage deposits and booking policies by service.
- OpenChair charges zero booking commission on bookings made through an OpenChair storefront. Card-processing fees still apply.
Direct booking
Service selected
Deposit requirement shown
Manage-booking link ready
Assistant + Engage + Reports
Prepare the next step. Keep the judgement.
Engage keeps supported conversations together where channels are configured. Assistant uses venue-scoped context and tools to answer supported questions, draft replies and prepare actions, while customer contact and booking changes remain behind action gates. Reports help owners investigate bookings, sales, deposits and team performance.
- Review AI-drafted replies and suggested next steps before sending.
- Approve, reject or take over supported booking actions.
- Keep supported SMS, email and Instagram conversations together where configured.
- Use demonstrated reports and period comparisons to investigate performance.
Operator review
Reply draft prepared
Suggested action awaiting review
Report links ready
Commercial proof
Know what you are choosing before you switch.
Connected capacity, protected checkout, published pricing and practical setup help make the operating decision easier to assess.
Client-ready context
Keep forms, patch-test records, notes and private treatment photos close to the appointment.
Protected checkout
Connect deposits, supported payments and commission reporting to paid services and products.
Founder setup help
Plan services, resources, forms, packages and booking rules with a founder based on the venue's needs.
Founder-led setup
Plan the setup around the way your venue works.
We can help configure your service menu, resources, forms, packages, memberships, deposits and booking rules. Migration scope depends on the fields, format and quality of the export from your current platform.
Room + equipment mapIntake + waiver setupPackage structureSeries cadence
14-day Pro trial. No credit card required.
See how we compare
Compare the evidence that matters to your venue.
Review workflow scope, regional pricing and booking models on maintained comparison pages with source links.
Common questions
What spa owners ask before switching.
What is spa and wellness management software?+
Spa and wellness management software connects appointments, staff, treatment spaces and equipment with client records, packages, payments, communications and reporting. On Pro, OpenChair Smart Replies can Auto-send eligible SMS through dedicated Australian or UK numbers and connected Instagram DMs. Email and booking actions remain review-first.
How does OpenChair schedule treatment rooms and equipment?+
On Pro, rooms, beds, saunas, float tanks and other equipment can be configured as bookable resources and linked to the services that require them. OpenChair checks eligible staff and required resource capacity together before offering a slot, helping prevent the same resource from being allocated twice.
Can OpenChair manage couples and multi-service bookings?+
OpenChair supports party-size settings for configured services, multi-service appointment itineraries and bookable service combos. Operators can arrange the service order and preview staff or resource conflicts before saving the visit. The exact staff and resource plan depends on how the venue configures the services.
Can I send intake forms and waivers before appointments?+
Yes. Pro venues can build digital intake forms and waivers, attach them to services and send them before the visit. Booking details show required-form completion status so the team can review what is ready and follow up when needed.
Can I sell prepaid packages, service combos and memberships?+
Yes. Prepaid packages let you sell eligible services upfront and track the remaining balance as value is redeemed. Bookable service combos create an appointment for a grouped service plan, while memberships manage recurring benefits and credits as a separate product.
Can I create recurring appointments for regular guests?+
Yes. Operators can create recurring appointment series with a chosen cadence and end condition. OpenChair checks each occurrence for conflicts and shows which dates can or cannot be created before the operator confirms the series.
Can therapists store private treatment notes and before-and-after photos?+
Yes. General client notes, visit history and private treatment photos can stay with the client record and relevant booking. Treatment-photo capture uses a consent record, and publishing an image to the public portfolio follows a separate consent workflow.
How do deposits, checkout and commission tracking work?+
OpenChair supports fixed or percentage deposits and eligible saved-card booking protection by service. Collected deposits can be applied to checkout, and paid services and products feed commission reporting using venue defaults with supported staff overrides.
What does OpenChair Assistant do for a spa?+
OpenChair Assistant uses venue-scoped context and tools to answer supported questions, draft customer messages and prepare actions such as follow-up or rescheduling. Customer contact and booking changes stay behind customer or operator action gates, so the team reviews what happens next.
How much does OpenChair cost, and does it charge booking commission?+
OpenChair Pro starts at A$34.95 inc GST, NZ$24.95 or £19.95 per active venue, including the first bookable team member. Additional bookable members are A$20 inc GST, NZ$20 or £10, with monthly venue caps of A$199 inc GST, NZ$199 or £99. OpenChair charges zero booking commission on bookings made through an OpenChair storefront. Card-processing fees still apply.
Still working through it? The fastest way to know if OpenChair fits your venue is to try it.
No credit card. Full Pro features. Cancel any time.