Automated Appointment Reminders for Salons
Reduce no-shows without lifting a finger — automated SMS and email reminders sent at exactly the right time.
OpenChair sends automated appointment reminders via SMS and email — timed exactly as you set them, for every booking, without any manual work. Combined with deposit requirements and a clear cancellation policy, reminders are the single most effective tool for reducing no-shows and last-minute cancellations in a salon environment.
Timed reminders, sent automatically
Set your reminder schedule once — for example, 48 hours before and 2 hours before — and every appointment gets reminded automatically. Both SMS and email, both included on Pro.
Confirmation requests on booking
Send an immediate booking confirmation and optionally request a reply to confirm. Clients who haven't confirmed 24 hours out can be flagged for follow-up, keeping your calendar accurate and your waitlist ready to fill any gaps.
Paired with deposits for maximum protection
Reminders reduce casual no-shows. Deposits protect against deliberate ones. Used together, most salons see a meaningful drop in no-show rates within the first few weeks.
Reminder performance in Intelligence
See your no-show rate over time in the Intelligence dashboard. Track the impact of your reminder schedule and deposit policy on cancellation behaviour — and adjust if something isn't working.
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