Reduce no-shows without lifting a finger — automated SMS and email reminders sent at exactly the right time.
OpenChair sends automated appointment reminders via SMS and email — timed exactly as you set them, for every booking, without any manual work. Combined with deposit requirements and a clear cancellation policy, reminders are the single most effective tool for reducing no-shows and last-minute cancellations in a salon environment.
Set your reminder schedule once — for example, 48 hours before and 2 hours before — and every appointment gets reminded automatically. Both SMS and email, both included on Pro.
Send an immediate booking confirmation and optionally request a reply to confirm. Clients who haven't confirmed 24 hours out can be flagged for follow-up, keeping your calendar accurate and your waitlist ready to fill any gaps.
Reminders reduce casual no-shows. Deposits protect against deliberate ones. Used together, most salons see a meaningful drop in no-show rates within the first few weeks.
See your no-show rate over time in the Intelligence dashboard. Track the impact of your reminder schedule and deposit policy on cancellation behaviour — and adjust if something isn't working.
Evaluate OpenChair alongside other providers using consistent questions and official source links.
Most no-shows are not malicious — they're forgotten appointments. An SMS reminder 48 hours before and again 2 hours before gives clients two chances to cancel in time if they can't make it, rather than simply not showing up. This turns a no-show (no revenue) into a timely cancellation (time to fill the slot). When combined with a deposit policy, the financial incentive removes the remaining casual no-shows.
Yes. Pro venues receive 50 SMS segments per bookable team member each month in Australia, scaling to 500 at the venue pricing cap. Appointment reminders draw from this shared allocation. Email reminders are included on all plans.
Yes. You can edit the SMS and email reminder templates to include your venue name, specific instructions (e.g. parking, what to bring), and a link to manage the booking. Messages can include personalisation tokens like the client's first name and the service they're booked for.
Cancellation and deposit outcomes follow the configured booking workflow and applicable operator decision points. When a slot becomes available, OpenChair can surface relevant waitlist requests and prepare outreach for the team to review.
Start a 14-day Pro trial with no credit card, then decide whether OpenChair fits your venue.
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