Buying a Gift Card Online

Purchase a gift card for any venue that uses OpenChair, choose an amount, pay securely online, and send it directly to the recipient by email or keep the code to deliver yourself.

TL;DR

• Online gift card purchases are available for venues with Stripe payments configured, pay via card, Apple Pay, or Google Pay.
• Preset amounts are $25, $50, $100, $150, and $200; custom amounts from $1 to $1,000 are also accepted.
• Gift cards are valid for a minimum of 3 years from purchase (AU/NZ consumer law).
• Gift card codes are 8 characters (letters and numbers), both "AB1C2D3E" and "GIFT-AB1C2D3E" are accepted formats.

Overview

The online gift card purchase page lets customers:

• Choose from preset amounts ($25, $50, $100, $150, $200) or enter a custom amount ($1 to $1,000)
• Send the gift card by email to a recipient, or keep the code for manual delivery
• Include a personal message with email-delivered gift cards
• Pay securely via Stripe (card, Apple Pay, Google Pay)
• Check the remaining balance on an existing gift card

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Purchasing a gift card

Purchasing a gift card takes about a minute, choose an amount, pick a delivery method, and pay securely via Stripe.

Step 1: Open the gift card page

Visit the venue's gift card page at venuename.openchairpro.com/gift-cards. The page can also be reached by clicking the "Gift Cards" button on the venue's storefront.

Step 2: Choose an amount

Select one of the preset amounts:

Preset
$25
$50
$100
$150
$200

Or enter a custom amount in the text field (minimum $1, maximum $1,000). Currency matches the venue's country (AUD, NZD, or GBP).

Step 3: Choose a delivery method

Two options are available:

Method	Description
Email to recipient	The gift card is sent directly to the recipient's email address. This is the default.
I'll deliver it myself	The gift card code is shown on screen after purchase. You can copy or print it.

Step 4: Enter recipient details (email delivery only)

If sending by email, fill in:

Field	Required	Limit
Recipient email	Yes	Valid email address
Recipient name	No	Up to 100 characters
Personal message	No	Up to 200 characters

Step 5: Enter your details

Field	Required	Limit
Your name	Yes	Up to 100 characters
Your email	Yes	Valid email address

Step 6: Continue to payment

Click "Continue to Payment , [Amount]" (e.g. "Continue to Payment : $50.00"). The payment screen loads.

Step 7: Complete payment

The payment page shows an order summary and Stripe's payment form. Enter your card details (or use Apple Pay / Google Pay if available).

Click "Pay [Amount]" to complete the purchase. If your bank requires extra verification (3D Secure), a confirmation step appears automatically.

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After purchase

After payment is complete, your confirmation depends on the delivery method you chose.

Email delivery

If you chose "Email to recipient", the gift card is emailed directly to the recipient's address. The confirmation screen shows:

• A branded gift card visual with the venue's logo and accent colour
• "Gift Card Purchased!" confirmation heading
• The message: "A [amount] gift card for [Venue Name] has been sent to [recipient email]."
• A "Buy another gift card" link

Manual delivery

If you chose "I'll deliver it myself", the confirmation screen shows:

• The branded gift card visual with the gift card code displayed
• A "Copy code" button to copy the code to your clipboard
• A "Print / Save as PDF" button to print a branded card (opens a print dialog)
• The message: "Your [amount] gift card for [Venue Name] is ready."

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Checking a gift card balance

Visit venuename.openchairpro.com/gift-cards/balance to check the remaining balance on a gift card.

1. Enter the gift card code in the "Gift card code" field (e.g. "AB1C2D3E"). The code is automatically converted to uppercase.
2. Click "Check Balance".
3. If valid, the remaining balance and expiry date are displayed.
4. If not found, the message reads: "Gift card not found or has expired. Please check the code and try again."

Gift card code format

Gift card codes are 8 characters long (letters and numbers, excluding similar-looking characters like O/0 and I/1). Codes may optionally include the prefix "GIFT-", both AB1C2D3E and GIFT-AB1C2D3E are accepted.

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Troubleshooting

Issue	Solution
"This venue is not set up to accept online payments"	The venue has not configured Stripe payments. Contact the venue directly to purchase a gift card in person.
Payment was declined	Check your card details and try again. If the issue persists, try a different payment method or contact your bank.
Gift card code not received by email	Check the recipient's spam or junk folder. If the email was entered incorrectly during purchase, contact the venue for assistance, they can look up the gift card by the purchaser's email.
"Too many attempts" on balance check	Balance checks are rate-limited to prevent abuse. Wait a moment and try again.
Gift card shows $0 balance	The full balance has been redeemed. Gift cards support partial redemptions, so the balance may have been used across multiple visits.
Print window blocked	Your browser blocked the print pop-up. Allow pop-ups for the site and click "Print / Save as PDF" again.

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FAQ

How do I buy a gift card online?

Visit the venue's gift card page at venuename.openchairpro.com/gift-cards, choose an amount, select email or manual delivery, enter your details, and complete payment via Stripe using card, Apple Pay, or Google Pay.

How will I receive my gift card?

If you chose email delivery, the gift card is sent directly to the recipient's inbox. If you chose manual delivery, the code is shown on screen after payment with options to copy or print it.

How do I check my gift card balance?

Visit venuename.openchairpro.com/gift-cards/balance, enter your gift card code, and click Check Balance. The remaining balance and expiry date are displayed if the card is valid. Both AB1C2D3E and GIFT-AB1C2D3E code formats are accepted.

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