Customers & Automation
Saved Audiences
Last updated 3 July 2026
Saved Audiences
Save a static client list or dynamic client filters as a named audience and reuse it across Clients, campaigns, discount codes, and eligibility rules. Suppression and eligibility checks are re-applied whenever the audience is used.
Where to find them - Web: Sidebar -> Audiences. Create from: Sidebar -> Clients -> filter or select clients -> Save as audience. Mobile can use saved audience chips where available; web remains primary for management.
TL;DR
- Static audiences are frozen client ID lists. New clients are not added automatically.
- Dynamic audiences are saved filters. Membership updates whenever the audience is opened, counted, or used.
- Static active count can drift as members get archived, blocked, or deleted.
- Campaign suppression is always re-applied at send time.
- PRO only.
Creating an audience
- Open Clients.
- Filter or search to narrow the list.
- Tap Save as audience.
- Choose Dynamic to save the current filters, or Static to freeze selected clients.
- Give it a name and optional description.
- Save.
The audience appears at /audiences with your venue's other saved audiences.
What the audience card shows
Each card surfaces:
- Static / Dynamic badge - whether membership is frozen or filter-based.
- Saved count - static audiences only; clients originally added.
- Active / matching count - clients currently available for this audience.
- Drift warning - static audiences only; removed hard-deleted clients can be refreshed out of the saved list.
- Rules explanation - how membership changes and when counts refresh.
Static vs Dynamic Counts
For static audiences, Saved count is frozen at creation time. Active count reflects the current state of that same ID list. Archived, blocked, or deleted clients drop out of active usage, and hard-deleted IDs can be refreshed out of the saved list.
For dynamic audiences, there is no frozen saved count. The matching count re-runs the saved filters, so new qualifying clients can appear automatically and clients who stop matching can drop out.
Using an audience in a campaign
Two common paths:
- From the audience - tap Use in campaign on the card.
- From a campaign - choose a saved audience in the campaign audience step.
Campaign recipient counts may differ from audience counts because campaign sends remove clients who are opted out, blocked, bounced, archived, or duplicate for the selected channel.
Discounts and Eligibility
Discount codes can target saved client audiences. Static audiences use the saved client list; dynamic audiences re-check their rules at redemption. Customer-facing checkout never exposes private audience rules.
Suppression at Send Time
Saved audiences are not snapshots of contact details. Static audiences store client IDs; dynamic audiences store filters. Every campaign send re-resolves contact info, channel eligibility, and suppression rules:
- Blocked clients are excluded.
- Opted-out clients are excluded per channel.
- Bounced email addresses are excluded.
- Archived clients are excluded.
- Duplicate recipients are removed for the selected channel.
Limits and Caps
| What | Limit |
|---|---|
| Members per static audience | 5,000 |
| Audience name | 60 characters |
| Audience description | 280 characters |
| Maximum audiences per venue | No documented cap |
Archiving an Audience
Archived audiences disappear from new pickers but stay preserved for any campaigns or discount codes that already reference them.
Mobile Parity
| Surface | Mobile |
|---|---|
| Create audience from Clients selection | Yes |
| Use saved audience chips | Yes, where exposed |
| List / manage audiences | Limited; web remains primary |
| View system audience explanations | Long-press supported segment chips |
FAQ
How do I create a saved audience?
From the Clients page. Filter or select clients, tap Save as audience, choose dynamic filters or a static selected list, give it a name and optional description, then save.
Can I update an audience to add new clients?
For a static audience, create a new audience with the expanded selection. For a dynamic audience, edit the saved rules; membership updates whenever the audience is opened, counted, or used.
Are opt-outs and blocks respected at send time?
Yes. Campaigns re-apply suppression rules at send time, including blocked, opted-out, bounced, archived, and duplicate clients.