Customers & Automation
Creating Email Campaigns
Last updated 19 May 2026
Creating Email Campaigns
Send branded marketing emails to your customers with tracked opens, clicks, and unsubscribes.
Where to find it - Web: Sidebar -> Campaigns -> Create Campaign.
Mobile: More -> Campaigns -> Create Campaign.
TL;DR
- Email campaigns let you send branded marketing emails to your clients with open, click, and unsubscribe tracking.
- Creating campaigns requires an OpenChair Pro subscription and is available in all supported markets (AU, UK, NZ).
- Pro includes 2,000 campaign emails per month; additional sends are charged to the wallet at the regional overage rate.
- New Zealand is email-only. SMS campaigns are not available there.
Requirements
Email campaigns require an active Pro subscription.
- Australia: supported
- United Kingdom: supported
- New Zealand: supported
New Zealand is email-only, so SMS campaigns are not available there.
Create a campaign
Create an email campaign from the Campaigns section on web or mobile.
Web
- Open Campaigns.
- Click Create Campaign.
- Choose Email.
- Enter a campaign name.
- Pick an audience.
- Write the subject line and email body, or use Write with AI.
- Preview the email.
- Send now or schedule it.
Mobile
- Open More -> Campaigns.
- Tap Create Campaign.
- Choose Email.
- Fill in the campaign name, audience, subject, and body.
- Send now or schedule for later.
Audience preview and scheduled-sends queue
Before send, the audience preview card shows:
- Total eligible recipients
- Sendable count after bounce / blocked / unsubscribe / recently-messaged filters
- Sample first names
- Per-send cost inside the Send button (typically zero for email within the 2,000/month allocation; overage rates only kick in past included)
Sends over 50 recipients require a hold-to-confirm gesture (~600ms press-and-hold).
After tap, the campaign queues for a 30-second cancel window with countdown and Cancel button. Server-side cron worker fires the send if you close the tab — campaign goes out either way. Customers who book between queue and fire are dropped from the audience automatically.
Concierge win-back
The Concierge AI can draft and queue email win-back campaigns to lapsed clients on PRO (Concierge Actions & Backfill). Same underlying queue, same recently-messaged dedup, same 90-day per-wave cap — the difference is the Concierge does the drafting and audience-resolution for you.
Included usage
Pro includes 2,000 campaign emails per month in supported markets.
When you go over the included amount, additional sends are charged to the wallet at the normal regional overage rate.
Troubleshooting
The following issues are common when setting up email campaigns.
| Issue | What to check |
|---|---|
| Campaign composer shows an upgrade prompt | The venue needs an active Pro subscription. |
| No eligible customers | Recipients need a valid email and must not be bounced, blocked, or unsubscribed. |
| Campaign paused | Check wallet balance for overage coverage. |
| Low open rate | Review subject line, send timing, and audience fit. |
FAQ
Why does the email campaign composer show an upgrade prompt?
The venue needs an active Pro subscription to create and send email campaigns. Owners can upgrade from Settings → Billing.
Why are no customers eligible for my email campaign?
Recipients must have a valid email address and must not be bounced, blocked, or unsubscribed. Review the client list to check each recipient's contact status.
Why is my campaign paused?
Check your wallet balance, campaigns pause when there is insufficient balance to cover overage costs beyond the included monthly allocation.