Creating Email Campaigns
Send branded marketing emails to your customers with tracked opens, clicks, and unsubscribes.
Where to find it - Web: Sidebar -> Campaigns -> Create Campaign.
Mobile: More -> Campaigns -> Create Campaign.
Requirements
Email campaigns require an active Pro subscription.
- Australia: supported
- United Kingdom: supported
- New Zealand: supported
New Zealand is email-only, so SMS campaigns are not available there.
Create a campaign
Web
- Open Campaigns.
- Click Create Campaign.
- Choose Email.
- Enter a campaign name.
- Pick an audience.
- Write the subject line and email body, or use Write with AI.
- Preview the email.
- Send now or schedule it.
Mobile
- Open More -> Campaigns.
- Tap Create Campaign.
- Choose Email.
- Fill in the campaign name, audience, subject, and body.
- Send now or schedule for later.
Included usage
Pro includes 2,000 campaign emails per month in supported markets.
When you go over the included amount, additional sends are charged to the wallet at the normal regional overage rate.
Troubleshooting
| Issue |
What to check |
| Campaign composer shows an upgrade prompt |
The venue needs an active Pro subscription. |
| No eligible customers |
Recipients need a valid email and must not be bounced, blocked, or unsubscribed. |
| Campaign paused |
Check wallet balance for overage coverage. |
| Low open rate |
Review subject line, send timing, and audience fit. |
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Last updated: March 2026