SMS campaigns, email automations, and configurable win-back follow-up in one place.
Engage is OpenChair's centralised marketing and communications hub. It combines a unified inbox (SMS and email in one place), configurable Reconnect follow-up, birthday and rebooking message tools, and AI-assisted copywriting. Prepare your outreach and review its settings alongside your conversations.
Prepare follow-up waves for inactive clients using a 7-to-365-day window, editable copy, VIP exclusions and daily sending limits. Available channels depend on country, plan and configuration. Any scheduled send remains subject to eligibility, consent, channel availability and the processing schedule.
Configure supported birthday and rebooking messages and review their delivery settings. New Zealand venues are email-only; available channels depend on country, plan, consent and configuration.
Build and send campaigns to your client list — promote a seasonal service, announce a new team member, fill last-minute gaps. Pro includes SMS and email in the monthly allowance. Overages draw from your Wallet at PAYG rates.
Review recipients, sends, provider-confirmed email delivery where available, failures, unsubscribes, and recorded promotion or booking outcomes. Open and click tracking is not currently ingested.
Evaluate OpenChair alongside other providers using consistent questions and official source links.
Engage is OpenChair's integrated marketing and communications hub. It includes a unified inbox that combines SMS and email in one view, configurable Reconnect follow-up, birthday and rebooking message tools, one-off broadcast campaigns to your client list, AI-suggested replies, and conversation summaries. It's available on both Free and Pro plans, with more automations and higher send volumes on Pro.
Yes. Pro venues receive 50 SMS segments and 1,000 emails per bookable team member each month. In Australia, the allowance scales to 500 SMS segments and 10,000 emails at the venue pricing cap. Additional Australian SMS segments are A$0.10 including GST and are charged via your Wallet balance. The Free plan supports email reminders but has limited SMS and campaign access.
Reconnect lets you prepare follow-up waves for lapsed clients. Set an inactivity window between 7 and 365 days, choose supported SMS or email channels, edit the copy, and configure daily sending limits and VIP exclusions. Actual sending depends on eligibility, consent, venue settings, available channels and the processing schedule. Configuring a sequence does not confirm that messages have been scheduled or delivered.
Yes. Engage Impact in your Intelligence dashboard shows the revenue attributable to each campaign and automation. You can see how many clients returned after a Reconnect sequence, what a birthday campaign converted at, and the total booking value driven by each Engage activity.
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