What analytics are available on the Free plan vs Pro?

The Free plan includes basic booking and revenue overview metrics. Pro unlocks the full Intelligence suite: deposit performance, commission performance, Engage Impact (campaign ROI), period comparisons, and AI-generated narrative reports that summarise your business performance in plain language.

What are AI narrative reports?

AI narrative reports translate your Intelligence data into plain-language business summaries. Instead of reading a table of numbers, you get a paragraph that tells you 'revenue was up 12% this month, driven by a 20% increase in colour bookings. Your no-show rate dropped to 3% — likely due to the new deposit policy you introduced in March.' The AI highlights what changed and what's worth your attention.

Can I export reports for accounting or payroll?

Yes. Commission performance and deposit performance reports are exportable. You can select a date range and download a structured report for payroll reconciliation or accounting purposes.

How far back does reporting history go?

Your full booking and transaction history is retained from the date you activated OpenChair. Reports can cover any date range within that history, including year-over-year comparisons as your venue grows.

INTELLIGENCE

Salon Business Analytics & Intelligence

One dashboard that tells you whether your business is healthy — without you becoming an analyst.

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Intelligence is OpenChair's analytics and reporting hub. It surfaces the metrics that actually matter — revenue trends, deposit performance, commission payouts, campaign ROI — in a single dashboard. Pro venues get AI-generated narrative reports that translate the numbers into plain-language analysis, so you spend less time in spreadsheets and more time in the salon.

Overview metrics that matter

Revenue, bookings, no-show rate, average transaction value, top-performing services and staff — all on a single overview screen. Period comparisons (week, month, quarter, year) show you whether things are trending the right direction.

Deposit and commission performance

Separate dashboards for deposit performance (collected, forfeited, pending) and commission performance (earnings by staff member, by service, by period). Both are exportable for payroll and accounting purposes.

Engage Impact — marketing ROI

See the revenue directly attributable to your Engage campaigns and automations. Which reconnect wave brought clients back? What did your last campaign convert at? Engage Impact closes the loop between marketing spend and actual bookings.

AI narrative reports (Pro)

Instead of staring at numbers, get a plain-language summary of what happened this week, what changed, and what's worth your attention. AI narrative reports give you the analysis without requiring you to be an analyst.