Discount Codes

Discount codes let owners and managers create reusable venue promo codes for online booking, public purchases, and checkout. Codes can be percentage or fixed amount discounts, limited by dates, spend, usage, channel, purchase type, service, and client audience.

TL;DR

• Go to Discount codes to create, edit, archive, restore, copy, or delete codes.
• Core codes are available on all plans; client-audience targeting and the Discounts report require PRO.
• Codes can apply to Online booking, Checkout, gift-card purchases, package purchases, membership first payments, products, add-ons, services, and custom checkout lines.
• Discount codes do not stack with manual discounts or fixed loyalty discount rewards at checkout.

Discount codes are managed from the web route Discount codes and the mobile Discount Codes screen. Customers can enter a Promo code during online booking, gift voucher purchase, and package purchase when the code is eligible. Staff can apply a Discount code during checkout on web or mobile.

What are discount codes?

Discount codes are venue-owned promo codes that apply a reusable discount to eligible purchases. OpenChair normalises the code per venue, validates eligibility at redemption time, and records each redemption for reporting and receipts.

Area	What discount codes can affect
Online booking	Service deposits and booking totals before gift cards or store credit are applied.
Checkout	Open orders on web or mobile, separate from manual discounts.
Gift cards	Storefront gift-voucher purchases. The client pays less, but the gift card keeps its full value.
Packages	Public package purchases.
Memberships	Membership first payment where membership promo support is available.
Reports	PRO Discounts report totals, channel split, top codes, staff attribution, and CSV export.
Campaigns	PRO campaign builder can attach active codes to campaign copy, booking links, and promotion impact reporting.

Create a discount code

Create discount codes from the web Discount codes page or the mobile Discount Codes screen.

1. Open Discount codes.
2. Select Add discount code.
3. Complete Basics.
4. Review Rules.
5. Choose Eligible purchases.
6. Choose Eligibility.
7. Optional: configure Promotion on web.
8. Select Create code.

On mobile, the create sheet is titled Add discount code and the save button is Create code. On web, the edit sheet uses Save changes.

Settings

Setting	Options	Default
Code	1 to 40 characters, entered in uppercase	Blank
Type	Percentage or Fixed amount	Percentage
Percent off	0.01 to 100	15
Amount off	Fixed amount above 0	Blank
Name	Internal label, 1 to 120 characters	Blank
Status	Draft, Active, Archived on edit	Active
Channels	Online booking, Checkout, or both	Both
Internal note	Optional, up to 500 characters	Blank
Starts	Optional start date and time	No start date
Ends	Optional end date and time	No end date
Max discount	Optional cap for percentage codes	No cap
Min spend	Minimum eligible subtotal	0
Usage cap	Optional total redemption cap	None
Per client	Optional per-client redemption cap	None
Client eligibility	Everyone or Client audience	Everyone

Validation blocks invalid setups. For example, selected purchase targets must include at least one target, end dates must be after start dates, and at least one channel must be selected.

Eligible purchases

Eligible purchases controls what a code can discount. A code must have at least one enabled purchase category.

Category	Scope options
Services	All or selected services.
Add-ons	All or selected add-ons.
Products	All or selected products.
Gift cards	All gift-card purchases.
Packages	All or selected packages.
Memberships	Membership first payment only.
Custom checkout lines	Custom checkout lines.

The Preset buttons help set common scopes quickly. If you enable Gift cards, the form warns that the gift card keeps its full value.

Client eligibility

Client eligibility is either Everyone or Client audience. Client audience targeting requires PRO.

Audience-targeted codes can use system audiences such as New, Regular, or VIP, or saved client audiences. OpenChair checks the customer's current audience eligibility when the code is redeemed. Blocked clients are always suppressed, and archived clients or clients who no longer match a dynamic audience cannot redeem the code.

Storefront promotion

Web can promote one active online-booking discount code on the public storefront. The promotion appears as a customer-facing offer and can auto-apply when eligible.

Promotion setting	Options
Promote on storefront	On or off
Draft offer copy	AI draft for the title, description, and CTA label
Public title	Required when promoted, up to 120 characters
Public description	Optional, up to 240 characters
CTA label	Default Book with offer, up to 40 characters
Placement	Storefront strip
Promotion starts	Optional
Promotion ends	Optional
Auto-apply when eligible	On or off

Promotion is blocked unless the code is Active, includes Online booking, and is available to Everyone. Saved-audience offers cannot be promoted publicly yet. Saving a new promoted code replaces the previously published storefront offer.

Use Draft offer copy to generate editable public copy for the promoted offer. The draft uses Sparks and does not publish anything until you save the discount code.

The web detail view also includes Copy link and Preview for promoted offers.

Apply a code at checkout

Staff can apply eligible codes to an open checkout order on web or mobile.

On mobile:

1. Open checkout.
2. Open Discount code.
3. Select Add code.
4. Enter the code in the Discount code field.
5. Select Apply.

If a code is applied, mobile shows the code and discount amount. Use the remove icon to remove it. Errors include Discount code needs internet, Enter a discount code, Manual discount already applied, Discount code not applied, and Discount code not removed.

Checkout blocks stacking:

Existing discount	Result
Manual discount	The code is rejected until the manual discount is removed.
Existing discount code	The current code must be removed before another code can be applied.
Fixed loyalty discount reward	The loyalty discount must be removed before applying a code.
Gift card or store credit	Can be used after the discount has reduced the eligible total.

Customer promo-code entry

Customers see Promo code in supported public purchase flows. Online booking also supports promoted storefront offers and campaign links that carry a code into booking.

Flow	Customer-facing labels
Online booking	Promo code, Apply, Checking..., and applied offer text.
Gift voucher checkout	Add promo code, Hide promo code, Promo code, and Go back to edit the promo code before creating a new payment.
Package purchase	Promo code and applied promo summary.

Codes are validated before payment intent creation where public payment is involved. The redemption row is completed after the booking, purchase, or order anchor exists.

For campaign-specific setup, see Campaign Discount Codes.

Reporting

The Discounts report is PRO-gated. Owners and managers can filter by Code, Service, Staff, Channel, Category, Status, Attribution, and Placement.

Report actions include Clear filters and Export CSV. If export fails, the page shows Discounts report not exported. Mobile report surfaces include Discounts, Channel split, Top codes, and Staff attribution.

Cancelled bookings and voided orders keep audit rows but are excluded from realised totals.

Who can use this

Role	Access
Owner	Can create, edit, archive, restore, delete eligible codes, promote storefront offers, and use the PRO Discounts report.
Manager	Can manage discount codes and reports where their role has access.
Staff	Can apply and remove eligible discount codes at checkout.
Customer	Can enter eligible promo codes in public booking and purchase flows.

Common mistakes

Mistake	What to do instead
Promoting a draft code	Set the code to Active before using Promote on storefront.
Promoting a checkout-only code	Add Online booking to Channels before promoting.
Creating a selected-service code with no services	Choose at least one service or switch the service scope to All.
Applying a code after adding a manual discount	Remove the manual discount first. Discount codes and manual discounts do not stack.

Troubleshooting

Issue	Solution
Choose at least one channel.	Select Online booking, Checkout, or both.
Select at least one eligible service.	Add a selected service or change the service scope to All.
Client-audience targeting is available on Pro.	Upgrade to PRO or switch Client eligibility to Everyone.
Only online-booking codes can be promoted	Add Online booking under Channels.
Saved-audience offers cannot be promoted publicly yet	Change Client eligibility to Everyone before promoting.

FAQ

What are discount codes?

Discount codes are reusable venue promo codes that reduce eligible online booking, checkout, gift-card, package, membership, product, add-on, or custom checkout purchases. OpenChair validates each code before it changes the payment amount.

Who can create discount codes?

Owners and managers can create, edit, archive, restore, and delete eligible discount codes. Staff can apply eligible codes at checkout but do not manage the code setup.

Can discount codes stack with manual discounts?

No. Checkout blocks discount codes when a manual discount or fixed loyalty discount reward is already applied. Gift cards and store credit can still be used after the discount has reduced the eligible total.

Can I promote a discount code on the storefront?

Yes. One active online-booking code for everyone can be promoted on the public storefront with a Public title, optional Public description, CTA label, and Storefront strip placement.

Related Articles

• Checkout
• AI Discount Offer Copy
• Campaign Discount Codes
• Gift Cards
• Packages
• Booking an Appointment Online