Customers & Automation
Client Reconnect
Last updated 15 April 2026
Client Reconnect
Reconnect automations help bring inactive customers back automatically.
Where to find it - Web: Sidebar -> Automations -> Reconnect settings.
Mobile: More -> Automations -> reconnect settings.
TL;DR
- Reconnect automations send re-engagement messages to inactive clients automatically once configured.
- Requires an active Pro subscription; SMS reconnect also needs a dedicated number in AU or GB.
- New Zealand venues can use reconnect by email only.
- Configure the inactivity window and channel in Automations → Reconnect settings.
Requirements
Reconnect requires an active Pro subscription and, for SMS, a dedicated number in Australia or the United Kingdom:
- active Pro subscription
- email enabled in supported markets
- for SMS reconnect in AU and GB, a dedicated number
New Zealand can use reconnect by email only.
Set up reconnect
Set up reconnect from Automations, the automation runs automatically once configured.
- Open Automations.
- Open the reconnect automation settings.
- Choose the inactivity window.
- Select the available channel.
- Save changes and enable the automation.
Reconnect runs automatically once configured.
Troubleshooting
The following covers common issues with reconnect automations.
| Issue | What to check |
|---|---|
| Reconnect messages are not sending | Confirm the automation is enabled and the venue still has Pro access. |
| SMS channel is missing | SMS reconnect requires AU or GB plus a dedicated number. |
| NZ venue only shows email | Expected: New Zealand reconnect is email-only. |
FAQ
Why are reconnect messages not sending?
Confirm the automation is enabled in the Automations settings and that the venue still has an active Pro subscription. For SMS reconnect, also check that a dedicated number is provisioned in Settings → SMS & Messaging.
Why is the SMS channel missing from reconnect?
SMS reconnect requires a venue in Australia or the United Kingdom with a dedicated number provisioned. New Zealand reconnect is email-only, the SMS channel will not appear for NZ venues.