Communications
Reach your clients with campaigns, automations, and a shared inbox inside OpenChair.
Where to find it - Web: Sidebar -> Inbox, Campaigns, or Automations.
Mobile: Inbox tab, or More -> Campaigns / Automations.
Overview
Communications lets you:
- manage one-to-one customer conversations in Inbox
- send targeted email and SMS campaigns
- configure operational and growth automations
- use quick replies and template-driven booking messages
- monitor monthly SMS and email usage
Communications is included with OpenChair Pro. There is no separate communications add-on.
Availability by market
| Feature |
Australia |
United Kingdom |
New Zealand |
| Inbox |
Yes, with dedicated number |
Yes, with dedicated number |
Email only |
| SMS campaigns |
Yes, with dedicated number |
Yes, with dedicated number |
Not available |
| Email campaigns |
Yes |
Yes |
Yes |
| Automations |
Yes |
Yes |
Yes |
| Dedicated phone number |
Yes |
Yes |
Not available |
New Zealand is an email-only market. SMS inbox, SMS campaigns, and dedicated numbers are not available there.
What Pro includes
OpenChair Pro includes:
- communications access across Inbox, Campaigns, and Automations
- transactional allowances that scale with seats
- campaign allocations of 200 SMS/month in AU and GB
- campaign allocations of 2,000 emails/month in all supported Pro markets
- wallet-based overage charging when you go beyond included usage
SMS in Australia and the United Kingdom also requires a provisioned dedicated number.
Getting started
Australia and United Kingdom
- Upgrade the venue to Pro.
- Go to Settings -> SMS & Messaging.
- Click Provision Number to assign a dedicated business SMS number.
- Open Inbox, Campaigns, or Automations.
New Zealand
- Upgrade the venue to Pro.
- Open Campaigns or Automations.
- Start using email campaigns and email automations immediately.
Provisioning and releasing a number
Dedicated phone numbers are available only in Australia and the United Kingdom.
- Provision: Go to Settings -> SMS & Messaging and click Provision Number.
- Release: Owners can release the number from the same screen. Once released, two-way SMS stops until a new number is provisioned.
Only one dedicated number can be active per venue.
Access and permissions
| Action |
Owner |
Manager |
Stylist |
| View Inbox, Campaigns, Automations |
Yes |
Yes |
Yes |
| Reply in Inbox |
Yes |
Yes |
Yes |
| Create and send campaigns |
Yes |
Yes |
No |
| Configure automations |
Yes |
No |
No |
| Provision or release a phone number |
Yes |
No |
No |
| Manage quick replies |
Yes |
Yes |
No |
Platform differences
| Feature |
Web |
Mobile |
| Navigation |
Separate Inbox, Campaigns, Automations items |
Inbox tab, plus More -> Campaigns / Automations |
| Settings |
Settings -> SMS & Messaging |
Open Automations and use the header settings icon for SMS & Messaging |
| Templates |
Automations and related settings surfaces |
Automation Templates screen |
| Usage warnings |
In-app banners and settings usage cards |
Warning banner plus settings usage cards |
Troubleshooting
| Issue |
What to check |
| Communications shows an upgrade prompt |
The venue needs an active Pro subscription. |
| SMS options are missing |
SMS requires a dedicated number in AU or GB. NZ does not support SMS. |
| No phone number after upgrading |
Open Settings -> SMS & Messaging and provision a number. |
| Campaigns cannot send SMS |
Confirm the venue is in AU or GB and has an active dedicated number. |
| Automations are unavailable |
Confirm the venue is on Pro and the automation is enabled. |
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Last updated: March 2026