Reports
Style Match Dashboard
Last updated 17 April 2026
Style Match Dashboard
See how customers are using photo-based service matching, and catch the sessions the AI wasn't confident enough to handle on its own.
Where to find it. Web: Sidebar → Style Match. The entry is hidden until Style Match is enabled under Storefront → Style Match.
TL;DR
- Every photo-based matching session in the last 7, 14, 30, or 90 days, grouped by confidence
- Low and medium confidence sessions surface in "Needs attention" so you can follow up personally
- Photos are deleted after 7 days, older rows show a placeholder but keep the match data
- Available to every venue that has Style Match enabled
Overview
The Style Match Dashboard summarises every Style Match session where a customer uploaded an inspiration photo. For each window it shows:
- Uploads: total sessions in the window, plus how many completed
- Avg confidence: mean confidence score across all completed sessions, with the booking rate as subtext
- Consultations booked: sessions where the customer chose the consultation fallback
- Needs follow-up: sessions below 70% confidence that are worth a human glance
A confidence breakdown splits sessions into three bands, high (≥70%), medium (50 to 69%), and low (<50%), so you can see at a glance how reliable the AI matches have been.
Needs attention table
Sessions under the 70% threshold show up here with:
- Photo: the inspiration image the customer uploaded (or a placeholder after 7 days)
- When: relative time since the session
- Top match: the service the AI suggested most strongly, if any
- Confidence: colour-coded: red below 50%, amber 50 to 69%
- Status: whether the customer accepted a suggestion, booked a consultation, or still needs a follow-up
- What they asked for: the text description captured during the session
Tip
A quick direct message confirming the service the customer was aiming for tends to land the booking, most low-confidence matches are the AI being cautious, not wrong.
Privacy
Style Match stores the inspiration photos your customers upload in a private, access-controlled bucket. Images are automatically deleted after 7 days as part of the Style Match privacy cycle. The match data, service, confidence, status, is retained beyond that window so trends remain visible.
FAQ
Where is the Style Match Dashboard?
Sidebar → Style Match. The entry only appears when Style Match is enabled for your venue. Enable it from Storefront → Style Match.
What does confidence mean?
A 0 to 100% score the AI assigns when matching a customer's inspiration photo to your services. 70% or above means the AI is confident and auto-books. Below 70% is surfaced on this dashboard for a human follow-up.
Why is a photo missing from the table?
Customer photos are automatically deleted after 7 days for privacy. Older sessions in the date range will show a camera placeholder instead of a thumbnail.
How do I follow up on a low-confidence match?
Contact the customer directly using the details captured in their concierge session. A quick message confirming the service they had in mind usually lands the booking.