Weekly Roster and Availability

TL;DR

• Weekly roster shows active staff as rows and seven days as columns, so owners and managers can see cover for the selected week.
• Web users can save one-off overrides from a roster cell without changing the recurring weekly schedule.
• The Availability tab on each staff profile controls recurring hours, time off, recurring breaks, and client booking mode.
• Use Appointment only for days when a provider works internally but customers should send an enquiry instead of choosing a time online.

Weekly roster is the owner and manager view for checking staff cover, one-off availability changes, and blocked time across a week. It lives under Team > Roster on web and the Roster screen on mobile. Web roster cells can be edited as date-specific overrides, while mobile shows the week and opens the staff schedule screen for recurring schedule edits.

What is the weekly roster?

Weekly roster is a seven-day grid of active staff availability. Each row is a staff member, each column is a date, and each cell shows either the working time range or Off.

The roster combines several availability signals:

Signal	Where it comes from	What the roster shows
Recurring staff hours	Staff profile Availability tab	Normal working hours for that weekday
One-off override	Team > Roster cell editor	A pin marker and the override time or Off
Time off or blocked time	Staff Exceptions or Calendar block-outs	Blocked-time context on the affected day
Venue closure	Calendar closures	Closure context on the affected day

Roster overrides are date-specific. Changing Thursday this week does not change the staff member's Thursday hours next week.

How do you edit a one-off roster day?

Edit a one-off roster day from the web roster grid. The edit writes an override for that staff member and date, then booking availability uses that override anywhere the date is checked.

1. Go to Team.
2. Open the Roster tab.
3. Use Previous week, Next week, or Today to choose the week.
4. Select the staff member's day cell.
5. Set the switch to Working or Off.
6. If the day is Working, set Start time and End time.
7. Add a Reason (optional) if the change needs context.
8. Click Save.

If the cell already has an override, the editor shows One-off override and a Reset to recurring hours action. Use that action when the day should fall back to the staff member's normal weekly schedule.

How do recurring hours and exceptions work?

Recurring hours live on the staff profile Availability tab, while exceptions cover time off, recurring breaks, and calendar-backed blocks. Use recurring hours for normal working patterns and exceptions for dates or short periods that should not change the weekly schedule.

On the Availability tab, the Working hours card includes:

Control	What it does
Show on booking page	Makes the provider visible to customers when they have eligible working time.
Weekday switch	Marks each weekday as working or not working.
Start and end time fields	Set that weekday's recurring working window.
Online	Lets customers choose available times for that provider and weekday.
Appointment only	Keeps the hours internal and routes customers to a request or contact flow.
Use business hours	Copies the current business hours into the staff schedule.
Edit custom hours ->	Changes a business-hours-matched schedule into custom staff hours.
Copy business hours ->	Replaces the staff schedule with the venue's business hours.

The Exceptions card shows time off, recurring breaks, calendar connection status for owners, planned departure context, and upcoming blocks. Use Add time off for leave and Add recurring break for repeated breaks.

How do Appointment only weekdays affect online booking?

Appointment only weekdays stop customers from self-booking that provider on the selected weekday, but they do not remove the provider's internal working hours. Customers are sent to request or contact the salon instead of choosing a confirmed time.

This is different from turning Show on booking page off:

Setting	Customer effect	Internal schedule effect
Online	Customers can choose eligible available times.	Working hours remain active.
Appointment only	Customers send an enquiry instead of choosing a time.	Working hours remain active internally.
Show on booking page off	Customers do not see the provider's online times.	Internal staff hours are still stored.
Day set to Off	Customers cannot book that provider on that day.	The provider is not working for that weekday or override date.

Appointment-only policies are saved per weekday for the provider. Public booking checks those policies when returning available dates and available slots.

Platform differences

Weekly roster is editable on web and review-first on mobile. Mobile users can view the weekly roster and tap into an individual staff schedule, but one-off roster cell overrides are web-first.

Task	Web	Mobile
Open roster	Team > Roster	Roster from settings or team schedule links
Change week	Previous week, Next week, Today	Previous week, Next week, Today
Edit one-off day override	Select a roster cell and click Save	Not edited in the roster grid
Reset an override	Reset to recurring hours	Not edited in the roster grid
Edit recurring staff schedule	Staff profile Availability tab	Staff schedule screen
Appointment-only weekday mode	Staff profile Availability tab	Not exposed in the roster screen

Past weeks are read-only on both platforms.

Settings

Setting	Options	Default
Show on booking page	On, Off	On for bookable providers
Recurring weekday	Working, Off	Off when no schedule exists
Working time	30-minute time slots	9:00 AM to 5:00 PM fallback
Client booking mode	Online, Appointment only	Online
One-off override	Working, Off, optional reason	Uses recurring hours until an override is saved

Who can use this

Role	Access
Owner	Can view and edit weekly roster overrides, recurring hours, exceptions, and client booking modes.
Manager	Can view and edit roster and availability for team members they are allowed to manage.
Staff	Cannot open the venue-wide web roster. Staff schedule editing is limited to their own allowed schedule surfaces.

Common mistakes

Setting Appointment only is not the same as setting a day to Off. Appointment-only days still keep the provider's internal hours active.

Changing the weekly schedule for one day of leave creates future side effects. Use a roster override or Add time off for a date-specific change.

Forcing a narrowed roster save does not reschedule bookings. Review affected bookings in the calendar after saving.

Troubleshooting

Issue	Solution
A staff member has no slots online	Check Show on booking page, the weekday working switch, venue business hours, assigned services, and whether the weekday is set to Appointment only.
The roster cell shows Off but the staff member usually works that day	Open the cell and check whether it is a One-off override. Use Reset to recurring hours if the normal schedule should apply.
Customers can only send an enquiry for one provider on a weekday	Open the staff member's Availability tab and change that weekday from Appointment only to Online.
A save warns about booking conflicts	Review the listed bookings. If you force the save, manually reschedule or cancel the affected bookings afterwards.
Mobile does not show the one-off override editor	Use web Team > Roster for one-off roster cell overrides. Mobile roster focuses on viewing the week and opening staff schedules.

FAQ

What is the weekly roster?

The weekly roster is the Team view that shows active staff across seven days, including recurring hours, one-off overrides, time blocks, and closures. Owners and managers use it to check cover and adjust date-specific availability.

How do I make one day different from the usual schedule?

Open Team > Roster, choose the week, select the staff member's day cell, set Working or Off, adjust the times if needed, add an optional reason, and click Save. The change applies only to that staff member and date.

What does Appointment only mean for a staff member?

Appointment only keeps the provider's working hours active internally, but customers cannot choose a confirmed time for that provider on that weekday. Customers are sent to request or contact the salon instead.

Who can edit roster overrides?

Owners and managers can edit roster overrides. Staff cannot edit the venue-wide web roster, and mobile roster editing is limited to opening staff schedule screens rather than changing roster grid cells.

Related Articles

• Staff Schedules & Availability
• Managing Your Team
• Blocking Out Time
• Staff Profiles on Your Storefront