OpenChair uses the same booking, client, service and venue context your team works with. It can answer supported questions, prepare replies and suggest next steps without hiding who decides what happens.
Owner-set authority · Review before booking changes · Clear regional limits · Sparks included on Pro
OpenChair is AI-native salon and barbershop management software because AI works inside the calendar, client record, inbox, service menu and reporting workflows. Cue answers supported venue questions and prepares next steps. Smart Replies can Auto-send eligible SMS and connected Instagram replies where configured. Email replies and booking actions remain review-first.
Use AI where it can remove repetitive work, while keeping customer contact, booking changes and professional judgement under clear controls.
Cue uses supported, venue-scoped tools to answer questions about bookings, clients, services, staff activity and available reports.
On Pro, eligible high-confidence SMS replies through a dedicated Australian or UK number and connected Instagram DMs may Auto-send where configured. Email stays in Draft.
Booking Replies can prepare a response and proposed booking, reschedule or cancellation action. An authorised operator decides whether to apply it.
Style Match uses current-hair images, inspiration and the venue’s configured service list to suggest what to book or pass the request to the salon for review.
See the Style Match booking exampleAI client briefs and note polishing help authorised staff review recorded allergies, preferences and visit notes before work begins.
Smart Nudges can flag supported gaps, rebooking and at-risk-client opportunities. Reconnect offers configurable follow-up preparation for inactive clients, subject to eligibility, consent, available channels and the processing schedule.
Intelligence can summarise supported reporting periods and answer supported questions in plain English. Profitability planning remains deterministic and inspectable, not AI financial advice.
Business Memory separates customer-safe facts from internal-only information so customer-facing drafts do not receive private venue notes.
Pro includes 500 Sparks per bookable team member each month, pooled at venue level up to 5,000. Eligible additional usage draws from the prepaid Wallet.
OpenChair AI supports defined jobs across booking, client context, communication, service discovery, follow-up and reporting. Cue answers supported venue questions and prepares next steps. Smart Replies, Booking Replies, Smart Nudges, Style Match and Intelligence each work inside a specific product workflow.
On Pro, eligible high-confidence SMS replies through a dedicated number in Australia or the United Kingdom and connected Instagram DMs may Auto-send where the owner enables that authority. Email replies stay in Draft. Complaints escalate, and low-confidence or safety-triggered replies move to Draft or escalation depending on the workflow.
No. Cue and Booking Replies can prepare supported booking actions, but an authorised operator reviews the proposal and decides whether to approve, reject or take over. OpenChair does not offer production autonomous booking changes from a conversation.
Each AI workflow receives only the supported OpenChair context and tools needed for that job. This may include venue services, bookings, client records, staff activity, available reports, customer-safe Business Memory and the venue's configured voice. Access remains subject to venue and role boundaries.
No. Style Match creates an illustrative, photo-guided service recommendation and captures useful booking context. It does not diagnose a client or guarantee the result of a professional service. Style Preview is a separate capability for generating an illustrative preview from an eligible client photo; it does not choose the service or prove an achievable result.
OpenChair AI features are available on Pro or where feature-enabled. Pro includes 500 Sparks per bookable team member each month, pooled at venue level up to 5,000. Billable AI tasks use 1, 2, 3, 5, 10 or 25 Sparks. One Spark equals one local cent or penny, and eligible additional usage draws from the prepaid Wallet.
No. OpenChair does not currently provide a venue-facing phone or voice receptionist. Supported communication channels are SMS, email and connected Instagram DMs, with authority and availability varying by workflow and region.
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