Ask supported questions about your venue, prepare replies and follow-up, and review proposed booking actions. Cue uses venue-scoped tools and keeps customer contact and booking changes behind the relevant action gates.
Venue-scoped tools · Review before customer contact · Web and mobile · Sparks included on Pro
Cue is the Pro operator-facing AI workspace inside OpenChair. It uses venue-scoped, read-only tools to answer supported questions, prepare drafts and surface proposed next steps for bookings, client communication and follow-up. It does not book or message customers without the relevant customer or operator action gate.
Cue brings context and drafting into the workflow while the operator keeps control of customer contact and booking changes.
Cue uses supported, venue-scoped tools for booking, client, service, team and reporting context. Each answer depends on the data and tool available for that question.
Prepare single-client outreach, inbox reply drafts, no-show follow-up, review requests and win-back messages, then inspect and edit the result before the next step.
Cue can surface waitlist or lapsed-client candidates and prepare outreach. Your team reviews the audience and chooses whether to send, change or skip it.
Supported reschedule, cancellation and booking-conversation actions remain pending for an authorised operator to approve, reject or take over. Production autonomous booking modes are disabled.
Business Memory separates customer-safe facts from internal-only knowledge. Customer-facing drafts can use the safe facts and your configured voice without exposing internal notes.
Risk-tiered pending actions, trace steps, persisted web and mobile sessions, AI settings and pause controls make the workflow reviewable rather than invisible.
Explore the tools that support the appointment.
See how this feature applies to your specific business.
Cue is the Pro operator-facing AI workspace inside OpenChair. It uses venue-scoped tools to answer supported questions, prepare drafts and surface proposed next steps for bookings, client communication and follow-up.
Cue can use supported OpenChair tools for context such as bookings, clients, services, staff activity and available reports. The answer depends on the data and tool available for that question, so OpenChair demonstrates verified examples rather than promising access to every metric in the platform.
Supported workflows include single-client outreach, inbox reply drafts, no-show follow-up, review requests and win-back messages. Drafts can use customer-safe Business Memory and the venue's configured voice before the operator decides what happens next.
Cue keeps its outreach and booking actions behind the relevant action gate. Smart Replies is configured separately: on Pro, owners can choose Auto-send for eligible, high-confidence SMS intents through a dedicated number in Australia or the United Kingdom and connected Instagram DMs where configured, or keep supported replies as Draft. Email remains draft-only. Complaints escalate; low-confidence or safety-triggered replies move to Draft or escalation depending on the workflow.
Cue and the related booking-action workflow can prepare supported booking changes for review. Proposed actions stay with the conversation, and authorised operators can approve, reject or take over. Production autonomous booking modes are disabled.
Cue uses venue-scoped OpenChair data exposed through its supported tools, plus role-scoped Business Memory where relevant. Customer-facing drafts receive customer-safe memory rather than internal-only notes. OpenChair does not describe this as training a model on the venue.
OpenChair provides AI settings for reply authority, Voice and knowledge, booking-conversation authority, Sparks and safety controls. Owners can set eligible intents to Off, Draft or Auto-send, pause automated replies and review system status. Each source workflow keeps its own role and approval rules.
Yes. Cue sessions persist across the OpenChair web and mobile apps. Operators can continue conversations and review supported actions from the available platform surface.
Cue is a Pro feature. Pro includes 500 Sparks per bookable team member each month, pooled at venue level and capped at 5,000. Included Sparks reset each month. One Spark equals one local cent or penny. Eligible additional usage draws from the prepaid Wallet, with configurable auto top-up.
No. OpenChair does not claim a venue-facing phone or voice assistant, and Cue does not book or message customers without the required action gate. It is designed to prepare and surface work for an operator, not replace the operator's judgement.
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