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GLOSSARY

Commission Split

A commission split is the percentage of service or product revenue paid to a staff member as part of their compensation for completing that service or sale.

In a commission-based pay structure, a staff member earns a percentage of the revenue from each service they perform or product they sell. This percentage is the commission split. For example, a stylist on a 45% commission split who performs a $150 colour service earns $67.50 from that appointment.

Commission splits vary by experience level, service type, and the venue's overall pay philosophy. A senior stylist typically earns a higher split than a junior. Some salons pay the same commission rate across all services; others pay a different rate for services versus retail product sales.

Commission structures are a key retention tool. Staff who feel their earnings reflect their performance are more likely to stay. Transparent, automatically tracked commission — where the stylist can see their earnings update in real time — builds trust and reduces disputes at pay run.

Booth rental is a different model: the stylist pays a fixed weekly fee for their station and keeps 100% of their service revenue. In this arrangement, the stylist is typically self-employed rather than employed by the salon.

On OpenChair Pro, commission rates are set per staff member and per service or product category. The platform calculates every earning automatically when an appointment is marked complete, so there are no manual calculations at pay run. Each staff member can see their own earnings in real time; owners see the consolidated commission report in Intelligence.

See it in OpenChair

Commission Tracking

Related terms

Rebooking Rate

Rebooking rate is the percentage of clients who book their next appointment before leaving after a service — one of the strongest predictors of salon revenue stability.

Client Churn Rate

Client churn rate is the percentage of clients who stop visiting a salon over a given period, typically measured monthly or annually, and used to assess business health and marketing effectiveness.

Staff Rota

A staff rota is a schedule that defines which team members are working on each day, at which hours, so that appointments can be offered accurately to clients and the business can plan staffing appropriately.

Common Questions

Manage commission split with OpenChair

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