Services
Service Booking Options
Last updated 12 June 2026
Service Booking Options
Booking options let one service recommend or require another service during booking. Use them for colour finishes, treatments, toners, upgrades, and true add-on-only extras.
The important model: the linked option can still be a normal standalone service. A Blow Dry can appear in the main service menu and also be required as one of the finish choices for Balayage.
Where to find it - Web: Services -> edit a service -> Booking options. The Bookable on its own toggle controls whether a service appears in the main service picker. Mobile service edit supports manual option linking and required-choice rules.
TL;DR
- Link any active service as an optional or required option for another service.
- Bookable on its own stays on for normal standalone services.
- Turn Bookable on its own off only for services that should only appear as booking options.
- Use Choose exactly 1 for finish choices such as Dry Off, Blow Dry, or Haircut & Blow Dry.
- AI suggestion analysis (PRO) flags services customers frequently book together.
Creating an Option-Only Service
- Open Services -> Add service.
- Fill in the name, price, and duration as normal.
- Expand Scheduling & Pricing Rules.
- Turn Bookable on its own off.
- Save.
The service is excluded from the storefront's main service list and the operator service picker. It can still be linked to another service as a booking option.
Linking Booking Options
- Open Services -> [service name].
- Scroll to Booking options.
- Select the services that should appear with this service.
- Choose the rule:
- Optional: customer may skip them.
- Choose at least 1: customer must choose one or more.
- Choose exactly 1: best for finish choices.
- Select Save options.
For category-style setup, filter or select services on the Services page, then use Actions -> Apply booking option rule.
Customer Experience
After the customer picks a service, required options appear before staff/time selection because they can change appointment length. Optional services may appear as "Often booked with this" or in the options step.
Each selected option becomes its own booking line item with its own price and duration. The booking total and slot length include all selected services.
If no options are linked, the step is skipped.
AI Suggestions (PRO)
PRO venues can analyse the last 180 days of completed, confirmed, and arrived bookings. The system suggests service pairs that were booked together at least 20 times and at least 30% of the time.
Suggestions are never applied automatically. Choose Link to add the option or dismiss it to suppress that suggestion.
Common Mistakes
| Problem | What to check |
|---|---|
| Option does not appear in the customer flow | Confirm the option service is active and linked to the selected primary service. It does not need to be option-only. |
| A service should not appear in the main service list | Turn Bookable on its own off for that service. |
| Required finish choice blocks availability | Confirm the required group has active linked options and a valid min/max rule. |
| Appointment time is longer than expected | Each selected option adds its own duration to the booking. |
| Linked the wrong option | Untick it in Booking options and select Save options. |