Payments
Tax Settings
Last updated 19 May 2026
Tax Settings
Configure how tax appears on receipts and invoices for your venue — inclusive, exclusive, or none — plus your country-specific registration number (ABN for Australia, GST Number for New Zealand, VAT Number for the United Kingdom).
Where to find it — Web: Settings → Tax & Invoicing. Mobile: Settings → Tax & invoicing. Owner-only.
TL;DR
- Three tax modes: Inclusive, Exclusive, None.
- Country-aware labels and rates — GST 10% (AU), GST 15% (NZ), VAT 20% (GB).
- Tax registration number appears on every receipt and invoice.
- Owner-only edit. Available on every plan.
The three tax modes
Pick the one that matches how your business is registered with the tax authority:
My prices include {GST/VAT} — "Inclusive"
"A $100 service costs the customer $100. {GST/VAT} is included."
Your menu prices are the final amount the customer pays. The tax portion is calculated back from the inclusive price (e.g. $100 inclusive of 10% GST = $90.91 service + $9.09 GST). Receipts and invoices break this out.
Most salons and barbershops in AU/NZ/GB run inclusive pricing — customer-friendly and avoids "+ tax" surprises at checkout.
My prices are before {GST/VAT} — "Exclusive"
"A $100 service costs the customer $110 (AU GST 10%) / $115 (NZ GST 15%) / £120 (GB VAT 20%). {GST/VAT} is added at checkout."
Your menu prices are pre-tax. The tax is added on top at checkout. Receipts and invoices show the line item, the tax line, and the total.
Common in B2B businesses; less common in consumer-facing salons unless your menu is internally agreed at net rates.
I'm not registered for {GST/VAT} — "None"
"No {GST/VAT} applies. Prices are what the customer pays."
For venues below the GST/VAT registration threshold (or in markets without the tax). No tax is calculated or shown on receipts. Your registration number field is hidden when this mode is selected.
Country-aware fields
| Country | Tax | Rate | Registration field | Format example |
|---|---|---|---|---|
| Australia | GST | 10% | ABN | 12 345 678 901 |
| New Zealand | GST | 15% | GST Number | 123-456-789 |
| United Kingdom | VAT | 20% | VAT Number | GB 123 4567 89 |
The country is set automatically from your venue's country (see Venue Settings). Switching country changes the labels and rate; existing bookings keep their historical tax record.
Configuring tax
- Open Settings → Tax & Invoicing.
- Pick your tax mode (Inclusive / Exclusive / None).
- If you're registered, enter your ABN / GST Number / VAT Number in the field that appears.
- Tap Save.
The mutation runs immediately; subsequent checkouts use the new mode. Existing line items on already-paid orders stay as they were — the tax mode at the time of payment is what's stored on the receipt.
What appears on receipts and invoices
| Mode | Receipt shows |
|---|---|
| Inclusive | Line items at full price + a "Includes {GST/VAT} of {$X.XX}" subtotal line. |
| Exclusive | Line items at net price + a separate {GST/VAT} line + total. |
| None | Line items at full price; no tax line. |
Your tax registration number appears in the footer of every receipt and invoice (when not in "None" mode).
Tax mode and the storefront
When customers view your storefront services list:
- Inclusive mode: prices display as-is. No "+ tax" caveat needed.
- Exclusive mode: prices display as-is (your net rates), and the tax is added at checkout. Consider adding a "All prices exclude GST/VAT" line to your storefront copy if you use this mode.
- None mode: prices display as-is.
There's no tax disclaimer rendered automatically on the storefront — it's your call based on which mode and what your customers expect.
What you can't change (yet)
- Per-service tax overrides: not supported. Tax mode is venue-wide. If some services should be tax-exempt and others taxable, contact support.
- Per-line-item tax adjustments: not supported. Every order line uses the venue's current tax mode.
- Multiple tax rates: not supported. The single rate per country is what applies.
If your tax setup is genuinely heterogeneous (e.g. retail products subject to a different rate than services), let support know — engineering can work with you.
Role access
| Action | Owner | Manager | Stylist |
|---|---|---|---|
| View tax settings | Yes | Yes | No |
| Edit tax settings | Yes | No | No |
Managers see the settings page but the form is read-only. Stylists don't see the page at all.
Mobile parity
Full parity. Mobile Settings → Tax & Invoicing has the same three modes and the same country-aware fields. Edits sync to web.
How tax flows downstream
When you change tax mode:
| Surface | Behaviour |
|---|---|
| New bookings | Use new tax mode immediately at checkout |
| Existing booking checkouts | Use current tax mode at time of payment |
| Already-completed receipts | Frozen with the tax mode that was active when paid |
| Invoices in draft | Use current tax mode when sent |
| Sent invoices | Frozen with the tax mode at time of send |
You don't need to update historical records — the audit trail stays accurate.
Common mistakes
| Problem | What to check |
|---|---|
| Tax line missing from receipts | Confirm mode is Inclusive or Exclusive (not None) and tax registration number is filled. |
| Wrong country label | Country is set on the venue level. See Venue Settings → country to update. |
| Customer disputed the tax line | Tax mode at time of payment is what's on the receipt. If your current mode is different, that's why the dispute shows a mismatch with what's currently configured. |
| Switched from Inclusive to Exclusive and prices doubled at checkout | Switching mode doesn't change your price values — it changes how they're interpreted. If your $100 inclusive prices should remain $100 to the customer after switching to exclusive, you'd need to lower them by the tax rate (to $90.91 in AU). |
| ABN/GST/VAT format invalid | The system doesn't validate format — type what your tax authority issued you. Format will appear on receipts as-is. |
FAQ
What's the difference between inclusive and exclusive tax mode?
Inclusive: your service prices already include tax — a $100 service costs the customer $100. Exclusive: your prices are before tax — a $100 service costs the customer $110 (AU GST 10%), $115 (NZ GST 15%), or £120 (GB VAT 20%). 'None' means you're not registered for GST/VAT.
Where does my tax registration number appear?
On every receipt and invoice your venue generates. Customers see it on confirmation emails, hosted receipts, and downloadable PDFs. Required for compliant tax documentation in your country.
Can I set different tax rates per service?
Not today. Tax mode and rate are venue-wide. If you need per-service tax overrides (e.g. some services are GST-free and others aren't), contact support.
Can staff change tax settings?
No — only the venue owner can edit tax settings. Managers and stylists see the page but the form is locked.
Do I need to register for GST/VAT if I'm a small salon?
Depends on your turnover and country. The registration threshold varies — AU is $75k AUD annual turnover, NZ is $60k NZD, UK is £90k. Below the threshold, choose "None". If unsure, ask your accountant.
What happens when I update my registration number?
The new number appears on receipts and invoices generated after the change. Historical receipts keep the number that was on them at issue.