Tax settings

Configure how tax appears on receipts and invoices for your venue - inclusive, exclusive, or none - plus your country-specific registration number (ABN for Australia, GST Number for New Zealand, VAT Number for the United Kingdom).

Where to find it - Web and mobile: Settings → Tax settings. Owners can edit; managers have read-only access.

TL;DR

• Three tax modes: Inclusive, Exclusive, None.
• Country-aware labels and rates - GST 10% (AU), GST 15% (NZ), VAT 20% (GB).
• Tax registration number appears on every receipt and invoice.
• Owner-only edit. Available on every plan.

The three tax modes

Pick the one that matches how your business is registered with the tax authority:

My prices include {GST/VAT} - "Inclusive"

"A $100 service costs the customer $100. {GST/VAT} is included."

Your menu prices are the final amount the customer pays. The tax portion is calculated back from the inclusive price (e.g. $100 inclusive of 10% GST = $90.91 service + $9.09 GST). Receipts and invoices break this out.

Most salons and barbershops in AU/NZ/GB run inclusive pricing - customer-friendly and avoids "+ tax" surprises at checkout.

My prices are before {GST/VAT} - "Exclusive"

"A $100 service costs the customer $110 (AU GST 10%) / $115 (NZ GST 15%) / £120 (GB VAT 20%). {GST/VAT} is added at checkout."

Your menu prices are pre-tax. The tax is added on top at checkout. Receipts and invoices show the line item, the tax line, and the total.

Common in B2B businesses; less common in consumer-facing salons unless your menu is internally agreed at net rates.

I'm not registered for {GST/VAT} - "None"

"No {GST/VAT} applies. Prices are what the customer pays."

For venues below the GST/VAT registration threshold (or in markets without the tax). No tax is calculated or shown on receipts. Your registration number field is hidden when this mode is selected.

Country-aware fields

Country	Tax	Rate	Registration field	Format example
Australia	GST	10%	ABN	12 345 678 901
New Zealand	GST	15%	GST Number	123-456-789
United Kingdom	VAT	20%	VAT Number	GB 123 4567 89

The country is set automatically from your venue's country (see Venue Settings). Switching country changes the labels and rate; existing bookings keep their historical tax record.

Configuring tax

1. Open Settings → Tax settings.
2. Pick your tax mode (Inclusive / Exclusive / None).
3. If you're registered, enter your ABN / GST Number / VAT Number in the field that appears.
4. Select Save tax settings.

Your changes remain a draft until you save. Once saved, new checkouts use the new mode immediately. Existing line items on already-paid orders stay as they were - the tax mode at the time of payment is what's stored on the receipt.

What appears on receipts and invoices

Mode	Receipt shows
Inclusive	Line items at full price + a "Includes {GST/VAT} of {$X.XX}" subtotal line.
Exclusive	Line items at net price + a separate {GST/VAT} line + total.
None	Line items at full price; no tax line.

Your tax registration number appears in the footer of every receipt and invoice (when not in "None" mode).

Tax mode and the storefront

When customers view your storefront services list:

• Inclusive mode: prices display as-is. No "+ tax" caveat needed.
• Exclusive mode: prices display as-is (your net rates), and the tax is added at checkout. Consider adding a "All prices exclude GST/VAT" line to your storefront copy if you use this mode.
• None mode: prices display as-is.

There's no tax disclaimer rendered automatically on the storefront - it's your call based on which mode and what your customers expect.

What you can't change (yet)

• Per-service tax overrides: not supported. Tax mode is venue-wide. If some services should be tax-exempt and others taxable, contact support.
• Per-line-item tax adjustments: not supported. Every order line uses the venue's current tax mode.
• Multiple tax rates: not supported. The single rate per country is what applies.

If your tax setup is genuinely heterogeneous (e.g. retail products subject to a different rate than services), let support know - engineering can work with you.

Role access

Action	Owner	Manager	Stylist
View tax settings	Yes	Yes	No
Edit tax settings	Yes	No	No

Managers see the settings page but the form is read-only. Stylists don't see the page at all.

Mobile parity

Full parity. Mobile Settings → Tax settings has the same three modes, validation and country-aware fields. Edits sync to web.

How tax flows downstream

When you change tax mode:

Surface	Behaviour
New bookings	Use new tax mode immediately at checkout
Existing booking checkouts	Use current tax mode at time of payment
Already-completed receipts	Frozen with the tax mode that was active when paid
Invoices in draft	Use current tax mode when sent
Sent invoices	Frozen with the tax mode at time of send

You don't need to update historical records - the audit trail stays accurate.

Common mistakes

Problem	What to check
Tax line missing from receipts	Confirm mode is Inclusive or Exclusive (not None) and tax registration number is filled.
Wrong country label	Country is set on the venue level. See Venue Settings → country to update.
Customer disputed the tax line	Tax mode at time of payment is what's on the receipt. If your current mode is different, that's why the dispute shows a mismatch with what's currently configured.
Switched from Inclusive to Exclusive and prices doubled at checkout	Switching mode doesn't change your price values - it changes how they're interpreted. If your $100 inclusive prices should remain $100 to the customer after switching to exclusive, you'd need to lower them by the tax rate (to $90.91 in AU).
ABN/GST/VAT format invalid	Enter the number in the country-specific format shown. OpenChair checks its structure (and the ABN checksum) but does not verify registration status with a tax authority.

Related Articles

• Venue Settings
• Invoices
• Checkout
• Fees and Processing