SMS And Email Allocation And Limits
OpenChair Pro includes monthly communications allocations for transactional and campaign messaging.
Where to find it - Web: Settings -> SMS & Messaging.
Mobile: Open Automations, then tap the header settings icon for SMS & Messaging.
Market rules
- Australia: email and SMS supported
- United Kingdom: email and SMS supported
- New Zealand: email only
SMS requires a provisioned dedicated number in Australia and the United Kingdom.
Included usage
Transactional messages
Transactional messages include confirmations, reminders, and other system sends.
| Channel |
Included amount |
| Transactional SMS |
50 per seat, capped at 350 per venue |
| Transactional email |
100 per seat, capped at 700 per venue |
Campaign messages
| Channel |
Included amount |
| Campaign SMS |
200 per month in AU and GB |
| Campaign email |
2,000 per month in supported Pro markets |
What happens at 80%
When a venue reaches 80% of a monthly communications allocation, OpenChair shows an in-app warning banner so the team can top up the wallet or reduce send volume before overages increase.
Overage charging
When usage goes beyond the included allowance:
- sends continue if the wallet can cover overages
- the wallet is charged at the regional per-message overage rate
- sends can pause if the wallet balance is insufficient
Dedicated number states
| State |
Meaning |
Primary action |
| Free tier |
Upgrade to Pro to unlock communications |
Upgrade to Pro |
| Pro, no number |
Communications are included, but SMS is not ready yet |
Provision Number |
| Active |
Dedicated number is live |
Manage usage |
| Grace |
Number is pending release |
Review billing / release plan |
| Released |
Number has been released |
Provision Number |
| NZ email-only |
SMS is unavailable |
Use email campaigns and automations |
Troubleshooting
| Issue |
What to check |
| Cannot provision a number |
The venue must be on Pro, in AU or GB, and not already have a number. |
| SMS features disappeared |
Check whether the dedicated number was released or the venue lost Pro access. |
| Usage warnings keep appearing |
Review recent campaign volume and wallet balance. |
| NZ venue cannot see SMS options |
Expected: New Zealand is email-only. |
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Last updated: March 2026