Managing Multiple Venues

Run multiple salon or barbershop locations from a single OpenChair account, each with its own subscription, calendar, wallet, and settings.

Where to find it. Web: Click your profile menu (top-right of the sidebar) to see all your venues and the "Add venue" button. Owners can also go to Settings → Locations to group owned Pro locations. Mobile: More → Settings → Switch Venue section.

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TL;DR

• Each venue has its own Pro subscription billed immediately, there is no trial period for secondary venues.
• Each venue keeps its own services, bookings, wallet, phone number, and settings.
• Approved users can be given access across venues. Shared bookable team members are billed once across the account; non-bookable access users are free.
• Owners can group owned Pro venues under one brand in Settings → Locations.
• The most common mistake is assuming a shared person can be double-booked. OpenChair prevents the same bookable user from being available in two venues at the same time.
• Adding venues requires an active Pro subscription on at least one existing venue and is web-only.

Overview

Multi-venue management lets you:

• Add new venue locations, each with its own Pro subscription billed immediately
• Switch between venues from the profile menu (web) or Settings (mobile)
• Hold different roles at different locations (Owner at one, Manager at another, Staff at a third)
• Optionally clone services and staff from an existing venue when setting up a new location
• Give approved users access across multiple venues without creating duplicate login charges
• Group owned Pro locations under one brand with a customisable public booking storefront, service/location/soonest booking paths, group logo, trust signals, and custom location order
• Keep each venue's operational data separate. Services, bookings, wallet, phone number, and settings do not cross over.

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Switching Venues on Web

1. Click your profile menu in the top-right corner of the sidebar.
2. Under the "Venues" heading, you see all venues where you have an active membership.
3. Click the venue you want to manage.

The active venue shows a checkmark icon. Each venue displays a plan tier badge (Pro, Free, or Trial).

After switching, a toast confirmation appears: "Now managing [venue name]" and you are taken to that venue's dashboard.

The profile menu also shows an account health card with the active venue's plan status and wallet balance.

Grouping Locations

Location groups let an owner connect owned Pro venues under one brand without merging operational data.

Requirements

• You must be the Owner of the current venue.
• The current venue must have Pro access.
• Every linked location must also be an owned Pro location.
• A venue can belong to only one location group at a time.

Step-by-step

1. Switch to any owned Pro venue you want to use to create the group.
2. Go to Settings → Locations.
3. Enter the brand or group name.
4. Click Create group.
5. Use Add owned location to link another eligible Pro venue.
6. Upload a group logo if you want the public group page and share previews to use brand-level artwork.
7. Use the arrow controls beside linked locations to choose the public location order.
8. Choose the group booking flow:
   • Choose service first shows matching services across locations.
   • Choose location first prioritises the location picker.
   • Highlight soonest available checks upcoming bookable slots and puts the earliest booking path first.
9. In Group storefront, edit the headline, subheadline, hero media, hero alt text, trust pills, and section visibility/order.
10. Use Preview to check the production-style mobile customer frame before saving.
11. Use Copy link, Download QR, or the Share kit snippets when the readiness panel says the page is ready to share.

Each linked location keeps its own settings, subscription, wallet, services, bookings, clients, and storefront. The group is a management layer for multi-location workflows; it does not merge booking inventory.

You can edit the group name, public URL, logo, booking flow, location order, and storefront presentation from the same page. Public URLs are normalized to lowercase letters, numbers, and hyphens. The readiness panel shows public location count, grouped service count, booking flow, QR code, and share snippets. Functional readiness warnings cover blockers such as no public locations, no grouped services, or a soonest-available setup without online services. Visual readiness warnings cover polish items such as missing hero media, generic copy, missing trust pills, one-location rollout state, missing reviews/portfolio proof, or theme contrast.

To remove a location from the group, use the unlink action beside that location. A group must keep at least one linked location.

The public group page shows published, plan-valid linked locations only, in the order configured in Settings. It uses the first ordered linked location as the inherited design source and can use group-level headline copy, subheadline copy, hero layout, hero media, focal point, logo treatment, CTA labels, trust pill placement, section intro copy, featured services, location highlights, portfolio imagery, reviews, and team previews. One-location groups use single-location-safe copy instead of awkward "all locations" wording. In service-first mode, clients can search or browse services available across one or more locations, then narrow by preferred location and time. Once a service is selected, the page focuses on the best booking paths and keeps a mobile booking tray visible. In soonest-available mode, OpenChair checks a bounded next-14-days public availability set and highlights the earliest matching service/location path when one is found. OpenChair sends clients into that venue's existing booking page with the service, date, and time already selected when a slot is found, so each venue's staff, availability, booking rules, deposits, and forms remain authoritative.

If a group has no published locations yet, the settings page keeps the public page link disabled and the group page is not indexed.

When a group has more than one published location, each linked storefront also shows a Book across all locations bridge back to the group page and preselects the originating location.

Switching Venues on Mobile

1. Tap the More tab in the bottom navigation.
2. Tap Settings.
3. Under the "Switch Venue" heading, tap the venue you want to manage.

The active venue is highlighted with a checkmark. The Switch Venue section only appears if you have access to more than one venue.

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Adding a New Venue

Requirements

Only users who own at least one venue with an active Pro subscription can add venues. If you are on the FREE plan, clicking "Add venue" opens a dialog:

• Title: "Manage all your locations from one login"
• Description: "Expand to multiple venues and manage them all from a single Openchair account."
• Benefits listed:
  • "Each venue gets its own dedicated messaging setup and OpenChair Assistant context"
  • "Separate services and calendar, no cross-venue data bleed"
  • "One login, one Pro subscription per active location"
• Button: "Upgrade to Pro →"

Adding venues is only available on the web app. Use the web to create new venues.

Step-by-step

1. Click your profile menu in the top-right corner.
2. Click "Add venue" (the plus icon next to the venues list).
3. The "Add a new venue" page opens with the subtitle: "A new Pro subscription will be created for this venue and billed immediately."
4. Fill in the venue details:

Field	Description	Validation
Venue name	The name of your new location	2 to 80 characters
Booking page URL	Your public booking link at openchairpro.com/ (auto-generated from venue name, editable)	2 to 50 characters, lowercase letters, numbers, and hyphens only. Must be globally unique
Country	Australia, New Zealand, or United Kingdom	Required
Timezone	Auto-selected based on country, adjustable	Required
Street address	The physical address of the venue	Minimum 5 characters

5. Click "Review & pay".
6. The "Confirm new venue subscription" modal opens.
7. Review the subscription details, the modal shows your venue name and the monthly price for your country.
8. If you have a stored card: the modal shows your card brand and last four digits with the message "will be charged [price] immediately."
9. If you have no stored card: the modal reads "You'll be taken to a secure checkout page to enter your payment details. Billing starts immediately, no trial period applies to additional venues."
10. Type the venue name exactly in the confirmation field.
11. Click "Create & pay".

After creation, you are redirected to the onboarding wizard for the new venue.

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Secondary Venue Pricing

Each additional venue starts its own Pro subscription at the standard rate for its country. There is no multi-venue discount.

Country	Starting price
Australia	From A$34.95/mo
New Zealand	From NZ$24.95/mo
United Kingdom	From £19.95/mo

Each active Pro venue starts at the standard rate and includes the first bookable team member allocated to that venue. Additional bookable team members are billed on top of the venue minimum, with the same per-venue cap. Shared bookable team members are billed once across the account, and non-bookable owners, managers, front desk, and admin users are free.

Promotion codes are not accepted on secondary venue subscriptions.

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Onboarding a Secondary Venue

After checkout, you enter the onboarding wizard for the new venue in secondary mode. During secondary onboarding, you can optionally clone services and staff from an existing venue to save setup time.

Cloning copies your service menu and staff list from an existing venue you own. Each cloned record is independent, changes to the original do not affect the copy.

If you skip cloning, the venue starts empty and you set up services, hours, and team from scratch.

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How Venues Stay Separate

Each venue in your account is operationally independent. Each venue has its own wallet, dedicated phone number, services, calendar, and booking rules. Approved users can still be granted access across venues.

What	Shared across venues?
Your login	Yes, one account accesses all your venues
Stored payment method	Yes, your card can be reused, but each venue has its own Stripe subscription
Calendar and bookings	No, each venue has its own calendar
Staff access	Yes, approved users can be given access across venues
Bookable availability	Separate per venue, with conflict checks so one person is not bookable twice
Services and pricing	No, each venue has its own service menu
Subscription and billing	Each venue has its own Pro subscription; shared bookable staff are billed once across the account
Wallet balance (Sparks)	No, each venue has its own wallet for AI, SMS, and email
Dedicated phone number	No, each venue provisions its own number
Booking page URL	No, each venue has a unique URL
Settings	No, hours, branding, brand voice, and rules are per venue
Location group	Yes, owners can group owned Pro venues under one brand

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Roles Across Venues

One person can hold different roles at different venues:

Venue	Your role
Location A	Owner
Location B	Manager
Location C	Staff

Your permissions at each venue are determined by your role at that specific venue. Being an Owner at one venue does not grant you Owner access at another.

The venue list in your profile menu shows every venue where you have an active membership, whether as Owner, Manager, or Staff.

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Billing for Multiple Venues

Each venue has its own subscription billed independently:

• Switch to the venue you want to manage.
• Go to Settings → Subscription to view that venue's plan, payment method, and invoices.

Secondary venues do not receive a 14-day free trial. The subscription is billed immediately when you create the venue.

Your stored payment method can be reused across venues, but each venue maintains its own Stripe subscription and billing cycle.

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Platform Differences

Feature	Web	Mobile
Switch venues	Profile menu (top-right of sidebar)	More → Settings → Switch Venue
Add new venue	"Add venue" button in profile menu	Not available, use web
Group locations	Settings → Locations	Not available, use web
View plan tier	Badge next to each venue name	Not shown
View wallet balance	Account health card in profile menu	Not shown in switcher

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Troubleshooting

Issue	Solution
A venue is not showing in the venue list	You must have an active membership at the venue. Ask the venue Owner to invite you via Team → Invite Team Member.
"Add venue" button shows a lock icon and a "Pro" badge	You need an active Pro subscription on at least one venue before you can add another. Go to Settings → Subscription to upgrade.
Data from another venue is showing after I switched	Check which venue is active, look for the checkmark in the profile menu (web) or the highlighted venue in Settings (mobile).
Payment failed when creating a new venue	Your stored card may have been declined. Try again or update your payment method in Settings → Subscription before creating the venue.
New venue is missing services and staff	Each venue starts empty unless you chose to clone from an existing venue during onboarding. Use the onboarding wizard to set up services, hours, and team for the new location.
A location is not available to link	You must own the venue and it must have Pro access. Locations already linked to another group cannot be linked again.
The group page button says "No public locations"	Publish at least one linked location's storefront. Hidden locations stay linked for management, but they do not appear on the public location picker.
I want to share a staff member between two venues	Give the person access to the second venue and set their bookable availability there. Shared bookable team members are billed once across the account, and OpenChair prevents overlapping availability across venues.

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FAQ

Can I manage multiple venues from one OpenChair account?

Yes. You can add and switch between multiple venues from a single login. Each venue has its own subscription, services, calendar, wallet, and settings. Approved users can have access across venues.

How do I add a new venue?

Click your profile menu (top-right of the sidebar) and click "Add venue". Fill in your venue name, booking URL, country, timezone, and address. Click "Review & pay": a new Pro subscription is billed immediately. There is no trial period for secondary venues. Adding venues is web-only.

How do I switch between venues?

On web, click your profile menu (top-right of the sidebar) and click the venue you want to manage, a checkmark shows the active venue. On mobile, go to More → Settings → Switch Venue and tap the venue.

Can I group my locations under one brand?

Yes. On web, owners can go to Settings → Locations to create a location group, upload a group logo, order public locations, and link other owned Pro venues. Grouping does not merge clients, bookings, wallets, services, or settings.

Can staff be shared between venues?

Yes, if they are given permission. A shared bookable team member can work across venues but is billed once across the account. Non-bookable owners, managers, front desk, and admin users can have access across venues without adding subscription charges.

Related Articles

• Creating Your Venue
• Onboarding Wizard
• Bookable Team Billing
• Team Invitations and Permissions
• Venue Settings