Venue & Settings
Managing Multiple Venues
Last updated 15 April 2026
Managing Multiple Venues
Run multiple salon or barbershop locations from a single OpenChair account, each with its own subscription, staff, calendar, and wallet.
Where to find it. Web: Click your profile menu (top-right of the sidebar) to see all your venues and the "Add venue" button.
Mobile: More → Settings → Switch Venue section.
TL;DR
- Each venue has its own Pro subscription billed immediately, there is no trial period for secondary venues.
- Data (staff, services, bookings, wallet, phone number) is never shared between venues.
- The most common mistake is expecting a shared staff roster, each venue needs staff invited separately.
- Adding venues requires an active Pro subscription on at least one existing venue and is web-only.
Overview
Multi-venue management lets you:
- Add new venue locations, each with its own Pro subscription billed immediately
- Switch between venues from the profile menu (web) or Settings (mobile)
- Hold different roles at different locations (Owner at one, Manager at another, Staff at a third)
- Optionally clone services and staff from your primary venue when setting up a new location
- Keep each venue's data completely separate, staff, services, bookings, wallet, phone number, and settings do not cross over
Note
Adding a new venue requires an active Pro subscription on at least one existing venue. Each additional venue starts its own separate Pro subscription billed immediately, there is no trial period for secondary venues.
Switching Venues on Web
- Click your profile menu in the top-right corner of the sidebar.
- Under the "Venues" heading, you see all venues where you have an active membership.
- Click the venue you want to manage.
The active venue shows a checkmark icon. Each venue displays a plan tier badge (Pro, Free, or Trial).
After switching, a toast confirmation appears: "Now managing [venue name]" and you are taken to that venue's dashboard.
The profile menu also shows an account health card with the active venue's plan status and wallet balance.
Switching Venues on Mobile
- Tap the More tab in the bottom navigation.
- Tap Settings.
- Under the "Switch Venue" heading, tap the venue you want to manage.
The active venue is highlighted with a checkmark. The Switch Venue section only appears if you have access to more than one venue.
Adding a New Venue
Requirements
Only users who own at least one venue with an active Pro subscription can add venues. If you are on the FREE plan, clicking "Add venue" opens a dialog:
- Title: "Manage all your locations from one login"
- Description: "Expand to multiple venues and manage them all from a single Openchair account."
- Benefits listed:
- "Each venue gets its own dedicated SMS number and AI Concierge"
- "Separate staff, services, and calendar, no cross-venue data bleed"
- "One login, one Pro subscription per location"
- Button: "Upgrade to Pro →"
Adding venues is only available on the web app. Use the web to create new venues.
Step-by-step
- Click your profile menu in the top-right corner.
- Click "Add venue" (the plus icon next to the venues list).
- The "Add a new venue" page opens with the subtitle: "A new Pro subscription will be created for this venue and billed immediately."
- Fill in the venue details:
| Field | Description | Validation |
|---|---|---|
| Venue name | The name of your new location | 2 to 80 characters |
| Booking page URL | Your public booking link at openchairpro.com/ (auto-generated from venue name, editable) | 2 to 50 characters, lowercase letters, numbers, and hyphens only. Must be globally unique |
| Country | Australia, New Zealand, or United Kingdom | Required |
| Timezone | Auto-selected based on country, adjustable | Required |
| Street address | The physical address of the venue | Minimum 5 characters |
- Click "Review & pay".
- The "Confirm new venue subscription" modal opens.
- Review the subscription details, the modal shows your venue name and the monthly price for your country.
- If you have a stored card: the modal shows your card brand and last four digits with the message "will be charged [price] immediately."
- If you have no stored card: the modal reads "You'll be taken to a secure checkout page to enter your payment details. Billing starts immediately, no trial period applies to additional venues."
- Type the venue name exactly in the confirmation field.
- Click "Create & pay".
After creation, you are redirected to the onboarding wizard for the new venue.
Tip
The booking page URL must be unique across all OpenChair venues. If your preferred URL is taken, try adding your suburb or city (e.g., "joes-barbershop-bondi").
Secondary Venue Pricing
Each additional venue starts its own Pro subscription at the standard rate for its country. There is no multi-venue discount.
| Country | Starting price |
|---|---|
| Australia | From A$34.95/mo |
| New Zealand | From NZ$24.95/mo |
| United Kingdom | From £19.95/mo |
Additional seats on each venue are billed on top of the base price, following the same per-seat pricing as your primary venue.
Promotion codes are not accepted on secondary venue subscriptions.
Onboarding a Secondary Venue
After checkout, you enter the onboarding wizard for the new venue in secondary mode. During secondary onboarding, you can optionally clone services and staff from your primary venue to save setup time.
Cloning copies your service menu and staff list from an existing venue you own. Each cloned record is independent, changes to the original do not affect the copy.
If you skip cloning, the venue starts empty and you set up services, hours, and team from scratch.
How Venues Stay Separate
Each venue in your account is fully independent. The confirmation modal states: "Each venue has a separate wallet and dedicated phone number. Staff and services are not shared between venues."
| What | Shared across venues? |
|---|---|
| Your login | Yes, one account accesses all your venues |
| Stored payment method | Yes, your card can be reused, but each venue has its own Stripe subscription |
| Calendar and bookings | No, each venue has its own calendar |
| Staff roster | No, invite and manage staff per venue |
| Services and pricing | No, each venue has its own service menu |
| Subscription and billing | No, each venue has its own Pro subscription and billing cycle |
| Wallet balance (Sparks) | No, each venue has its own wallet for AI, SMS, and email |
| Dedicated phone number | No, each venue provisions its own number |
| Booking page URL | No, each venue has a unique URL |
| Settings | No, hours, branding, brand voice, and rules are per venue |
Roles Across Venues
One person can hold different roles at different venues:
| Venue | Your role |
|---|---|
| Location A | Owner |
| Location B | Manager |
| Location C | Staff |
Your permissions at each venue are determined by your role at that specific venue. Being an Owner at one venue does not grant you Owner access at another.
The venue list in your profile menu shows every venue where you have an active membership, whether as Owner, Manager, or Staff.
Billing for Multiple Venues
Each venue has its own subscription billed independently:
- Switch to the venue you want to manage.
- Go to Settings → Subscription to view that venue's plan, payment method, and invoices.
Secondary venues do not receive a 14-day free trial. The subscription is billed immediately when you create the venue.
Your stored payment method can be reused across venues, but each venue maintains its own Stripe subscription and billing cycle.
Platform Differences
| Feature | Web | Mobile |
|---|---|---|
| Switch venues | Profile menu (top-right of sidebar) | More → Settings → Switch Venue |
| Add new venue | "Add venue" button in profile menu | Not available, use web |
| View plan tier | Badge next to each venue name | Not shown |
| View wallet balance | Account health card in profile menu | Not shown in switcher |
Troubleshooting
| Issue | Solution |
|---|---|
| A venue is not showing in the venue list | You must have an active membership at the venue. Ask the venue Owner to invite you via Team → Invite Team Member. |
| "Add venue" button shows a lock icon and a "Pro" badge | You need an active Pro subscription on at least one venue before you can add another. Go to Settings → Subscription to upgrade. |
| Data from another venue is showing after I switched | Check which venue is active, look for the checkmark in the profile menu (web) or the highlighted venue in Settings (mobile). |
| Payment failed when creating a new venue | Your stored card may have been declined. Try again or update your payment method in Settings → Subscription before creating the venue. |
| New venue is missing services and staff | Each venue starts empty unless you chose to clone from your primary venue during onboarding. Use the onboarding wizard to set up services, hours, and team for the new location. |
| I want to share a staff member between two venues | Staff members cannot be shared between venues. Each venue has its own staff roster. To add the same person at a second venue, invite them using their email address in that venue's Team settings, they will appear as a separate staff record. |
FAQ
Can I manage multiple venues from one OpenChair account?
Yes. You can add and switch between multiple venues from a single login. Each venue has its own subscription, staff, services, calendar, and wallet, data is never shared between venues.
How do I add a new venue?
Click your profile menu (top-right of the sidebar) and click "Add venue". Fill in your venue name, booking URL, country, timezone, and address. Click "Review & pay": a new Pro subscription is billed immediately. There is no trial period for secondary venues. Adding venues is web-only.
How do I switch between venues?
On web, click your profile menu (top-right of the sidebar) and click the venue you want to manage, a checkmark shows the active venue. On mobile, go to More → Settings → Switch Venue and tap the venue.
Can staff be shared between venues?
No. Each venue has its own independent staff roster. To add the same person at a second venue, invite them again using their email address in that venue's Team settings, they appear as a separate staff record at each location.