Venue & Settings
Managing Multiple Venues
Manage multiple salon or barbershop locations from one login. Each venue has its own paid Pro commitment, operations and settings.
Last updated 16 July 2026
Run multiple salon or barbershop locations from a single OpenChair account. Each location has its own paid Pro commitment, calendar, wallet, and settings, while its Stripe billing can use either an existing shared invoice or a separate invoice.
Where to find it. Web: Click your profile menu (top-right of the sidebar) to see all your venues and the "Add venue" button. Owners can also go to Settings → Locations to group owned Pro locations. Mobile: More → Settings → Switch Venue section.
TL;DR
- Each secondary venue starts a paid Pro commitment immediately with no trial. Before creation, you choose an eligible shared invoice or a separate invoice and review the exact commitment.
- Each venue keeps its own services, bookings, wallet, phone number, and settings.
- Approved users can be given access across venues. Shared bookable team members are billed once across the account; non-bookable access users are free.
- Owners can group owned Pro venues under one brand in Settings → Locations.
- The most common mistake is assuming a shared person can be double-booked. OpenChair prevents the same bookable user from being available in two venues at the same time.
- Adding venues requires an active Pro subscription on at least one existing venue and is web-only.
Overview
Multi-venue management lets you:
- Add new venue locations, each with its own paid Pro commitment billed immediately
- Switch between venues from the profile menu (web) or Settings (mobile)
- Hold different roles at different locations (Owner at one, Manager at another, Staff at a third)
- Optionally clone services and staff from an existing venue when setting up a new location
- Give approved users access across multiple venues without creating duplicate login charges
- Group owned Pro locations under one brand with a customisable public booking storefront, service/location/soonest booking paths, group logo, trust signals, and custom location order
- Keep each venue's operational data separate. Services, bookings, wallet, phone number, and settings do not cross over.
Note
Adding a new venue requires an active Pro subscription on at least one existing venue. Each additional venue starts a paid Pro commitment immediately, with no trial period. The new location can be added to an eligible existing invoice or use a separate invoice.
Switching Venues on Web
- Click your profile menu in the top-right corner of the sidebar.
- Under the "Venues" heading, you see all venues where you have an active membership.
- Click the venue you want to manage.
The active venue shows a checkmark icon. Each venue displays a plan tier badge (Pro, Free, or Trial).
After switching, a toast confirmation appears: "Now managing [venue name]" and you are taken to that venue's dashboard.
The profile menu also shows an account health card with the active venue's plan status and wallet balance.
Grouping Locations
Location groups let an owner connect owned Pro venues under one brand without merging operational data.
Requirements
- You must be the Owner of the current venue.
- The current venue must have Pro access.
- Every linked location must also be an owned Pro location.
- A venue can belong to only one location group at a time.
Step-by-step
- Switch to any owned Pro venue you want to use to create the group.
- Go to Settings → Locations.
- Enter the brand or group name and select at least two eligible locations.
- Review the locations, proposed public URL, publication effect, and confirmation that billing will not change.
- Click Create location group. The group and all initial location links are created together.
- Upload a group logo if you want the public group page and share previews to use brand-level artwork.
- Use the arrow controls beside linked locations to choose the public location order.
- Choose the group booking flow:
- Choose service first shows matching services across locations.
- Choose location first prioritises the location picker.
- Highlight soonest available checks upcoming bookable slots and puts the earliest booking path first.
- In Group storefront, edit the headline, subheadline, hero media, hero alt text, trust pills, and section visibility/order.
- Use Preview to check the production-style mobile customer frame before saving.
- Use Copy link, Download QR, or the Share kit snippets when the readiness panel says the page is ready to share.
Each linked location keeps its own settings, paid Pro commitment, wallet, services, bookings, clients, and storefront. The group is a management layer for multi-location workflows; it does not merge booking inventory or change the selected billing arrangement.
You can edit the group name, public URL, logo, booking flow, location order, and storefront presentation from the same page. Public URLs are normalised to lowercase letters, numbers, and hyphens. The readiness panel shows public location count, grouped service count, booking flow, QR code, and share snippets. Functional readiness warnings cover blockers such as no public locations, no grouped services, or a soonest-available setup without online services. Visual readiness warnings cover polish items such as missing hero media, generic copy, missing trust pills, one-location rollout state, missing reviews/portfolio proof, or theme contrast.
To remove a location from the group, use the unlink action beside that location. A group must keep at least one linked location.
The public group page shows published, plan-valid linked locations only, in the order configured in Settings. It uses the first ordered linked location as the inherited design source and can use group-level headline copy, subheadline copy, hero layout, hero media, focal point, logo treatment, CTA labels, trust pill placement, section intro copy, featured services, location highlights, portfolio imagery, reviews, and team previews. One-location groups use single-location-safe copy instead of awkward "all locations" wording. In service-first mode, clients can search or browse services available across one or more locations, then narrow by preferred location and time. Once a service is selected, the page focuses on the best booking paths and keeps a mobile booking tray visible. In soonest-available mode, OpenChair checks a bounded next-14-days public availability set and highlights the earliest matching service/location path when one is found. OpenChair sends clients into that venue's existing booking page with the service, date, and time already selected when a slot is found, so each venue's staff, availability, booking rules, deposits, and forms remain authoritative.
If a group has no published locations yet, the settings page keeps the public page link disabled and the group page is not indexed.
When a group has more than one published location, each linked storefront also shows a Book across all locations bridge back to the group page and preselects the originating location.
Switching Venues on Mobile
- Tap the More tab in the bottom navigation.
- Tap Settings.
- Under the "Switch Venue" heading, tap the venue you want to manage.
The active venue is highlighted with a checkmark. The Switch Venue section only appears if you have access to more than one venue.
Adding a New Venue
Requirements
Only users who own at least one venue with an active Pro subscription can add venues. If you are on the FREE plan, clicking "Add venue" opens a dialog:
- Title: "Manage all your locations from one login"
- Description: "Expand to multiple venues and manage them all from a single OpenChair account."
- Benefits listed:
- "Each venue gets its own dedicated SMS number and OpenChair Assistant"
- "Separate staff, services, and calendar - no cross-venue data bleed"
- "One login, one PRO subscription per location"
- Button: "Upgrade to PRO →"
Adding venues is only available on the web app. Use the web to create new venues.
Step-by-step
- Click your profile menu in the top-right corner.
- Click "Add venue" (the plus icon next to the venues list).
- The "Add a new venue" page opens with the subtitle: "A new Pro venue starts with its own billing line. Bookable providers are counted from the team profiles you make bookable at that location."
- Fill in the venue details:
| Field | Description | Validation |
|---|---|---|
| Venue name | The name of your new location | 2 to 80 characters |
| Booking page URL | Your public booking link at openchairpro.com/ (auto-generated from venue name, editable) | 2 to 50 characters, lowercase letters, numbers, and hyphens only. Must be globally unique |
| Country | Australia, New Zealand, or United Kingdom | Required |
| Timezone | Auto-selected based on country, adjustable | Required |
| Street address | The physical address of the venue | Minimum 5 characters |
- Click "Review and pay".
- The "Confirm paid Pro venue" modal opens.
- Review the selected invoice arrangement, exact amount due now, recurring amount and currency, tax or proration, payment method, and invoice destination.
- If you have a stored card, OpenChair attempts the reviewed payment directly. Authentication may continue in secure Stripe Checkout.
- If you have no stored card, secure Stripe Checkout repeats the same reviewed commitment.
- Type the venue name exactly in the confirmation field.
- Click "Create and pay".
After creation, you are redirected to the onboarding wizard for the new venue.
Tip
The booking page URL must be unique across all OpenChair venues. If your preferred URL is taken, try adding your suburb or city (e.g., "joes-barbershop-bondi").
Secondary Venue Pricing
Each additional venue starts its own paid Pro commitment at the standard rate for its country. There is no multi-venue discount.
| Country | Starting price |
|---|---|
| Australia | From A$34.95/mo |
| New Zealand | From NZ$24.95/mo |
| United Kingdom | From £19.95/mo |
Each active Pro venue starts at the standard rate and includes the first bookable team member allocated to that venue. Additional bookable team members are billed on top of the venue minimum, with the same per-venue cap. Shared bookable team members are billed once across the account, and non-bookable owners, managers, front desk, and admin users are free.
Promotion codes are not accepted on secondary venue subscriptions.
Onboarding a Secondary Venue
After checkout, you enter the onboarding wizard for the new venue in secondary mode. During secondary onboarding, you can optionally clone services and staff from an existing venue to save setup time.
Cloning copies your service menu and staff list from an existing venue you own. Each cloned record is independent, changes to the original do not affect the copy.
If you skip cloning, the venue starts empty and you set up services, hours, and team from scratch.
After setup succeeds, Connect locations is optional. You can create a new group with another eligible owned Pro venue, join an existing group you own, or choose Not now to open the new venue. A connection error never rolls back payment or completed setup; retry it or return later from Settings → Locations.
How Venues Stay Separate
Each venue in your account is operationally independent. Each venue has its own wallet, dedicated phone number, services, calendar, and booking rules. Approved users can still be granted access across venues.
| What | Shared across venues? |
|---|---|
| Your login | Yes, one account accesses all your venues |
| Stored payment method | A shared invoice reuses one payment method; a separate invoice can use its own payment method |
| Calendar and bookings | No, each venue has its own calendar |
| Staff access | Yes, approved users can be given access across venues |
| Bookable availability | Separate per venue, with conflict checks so one person is not bookable twice |
| Services and pricing | No, each venue has its own service menu |
| Subscription and billing | Each venue has a paid Pro commitment. Shared billing uses one Stripe subscription and invoice; separate billing creates a venue-specific subscription and invoice. Shared bookable staff are billed once across the account |
| Wallet balance (Sparks) | No, each venue has its own wallet for AI, SMS, and email |
| Dedicated phone number | No, each venue provisions its own number |
| Booking page URL | No, each venue has a unique URL |
| Settings | No, hours, branding, brand voice, and rules are per venue |
| Location group | Yes, owners can group owned Pro venues under one brand |
Roles Across Venues
One person can hold different roles at different venues:
| Venue | Your role |
|---|---|
| Location A | Owner |
| Location B | Manager |
| Location C | Staff |
Your permissions at each venue are determined by your role at that specific venue. Being an Owner at one venue does not grant you Owner access at another.
The venue list in your profile menu shows every venue where you have an active membership, whether as Owner, Manager, or Staff.
Billing for Multiple Venues
Each venue has its own paid Pro commitment, but the Stripe subscription and invoice arrangement depends on the option selected when the venue is added:
| Billing option | Stripe arrangement | Payment details |
|---|---|---|
| Add to existing invoice | The new venue is added as its own billing line on an eligible existing Stripe subscription and monthly invoice. | One payment method and billing contact are shared across the invoice. |
| Create a separate invoice | The new venue gets a separate Stripe subscription and invoice. | The venue can use a separate payment method and billing contact. |
Switch to the venue, then go to Settings → Subscription to view its plan and billing context.
Secondary venues do not receive a 14-day free trial. The paid Pro commitment starts immediately when you create the venue.
A shared invoice keeps one Stripe subscription and billing cycle for its linked venues. A separate invoice keeps that venue on its own Stripe subscription and billing cycle.
If the payment method on a shared invoice needs verification, complete the secure Stripe prompt. OpenChair keeps the same invoice choice and confirms the result before activating the new venue's billing link. If confirmation is still processing, use the retry action on the same venue instead of creating it again.
Platform Differences
| Feature | Web | Mobile |
|---|---|---|
| Switch venues | Profile menu (top-right of sidebar) | More → Settings → Switch Venue |
| Add new venue | "Add venue" button in profile menu | Not available, use web |
| Group locations | Settings → Locations | Not available, use web |
| View plan tier | Badge next to each venue name | Not shown |
| View wallet balance | Account health card in profile menu | Not shown in switcher |
Troubleshooting
| Issue | Solution |
|---|---|
| A venue is not showing in the venue list | You must have an active membership at the venue. Ask the venue Owner to invite you via Team → Invite Team Member. |
| "Add venue" button shows a lock icon and a "PRO" badge | You need an active Pro subscription on at least one venue before you can add another. Go to Settings → Subscription to upgrade. |
| Data from another venue is showing after I switched | Check which venue is active, look for the checkmark in the profile menu (web) or the highlighted venue in Settings (mobile). |
| Payment failed when creating a new venue | Your stored card may have been declined. Try again or update your payment method in Settings → Subscription before creating the venue. |
| New venue is missing services and staff | Each venue starts empty unless you chose to clone from an existing venue during onboarding. Use the onboarding wizard to set up services, hours, and team for the new location. |
| A location is not available to link | You must own the venue and it must have Pro access. Locations already linked to another group cannot be linked again. |
| The group page button says "No public locations" | Publish at least one linked location's storefront. Hidden locations stay linked for management, but they do not appear on the public location picker. |
| I want to share a staff member between two venues | Give the person access to the second venue and set their bookable availability there. Shared bookable team members are billed once across the account, and OpenChair prevents overlapping availability across venues. |
FAQ
Can I manage multiple venues from one OpenChair account?
Yes. You can add and switch between multiple venues from a single login. Each venue has its own paid Pro commitment, services, calendar, wallet, and settings. Approved users can have access across venues.
How do I add a new venue?
Click your profile menu (top-right of the sidebar) and click "Add venue". Fill in your venue name, booking URL, country, timezone, and address. Click "Review and pay": a paid Pro venue commitment starts immediately. There is no trial period for secondary venues. Adding venues is web-only.
How do I switch between venues?
On web, click your profile menu (top-right of the sidebar) and click the venue you want to manage, a checkmark shows the active venue. On mobile, go to More → Settings → Switch Venue and tap the venue.
Can I group my locations under one brand?
Yes. On web, owners can go to Settings → Locations to create a location group, upload a group logo, order public locations, and link other owned Pro venues. Grouping does not merge clients, bookings, wallets, services, or settings.
Can staff be shared between venues?
Yes, if they are given permission. A shared bookable team member can work across venues but is billed once across the account. Non-bookable owners, managers, front desk, and admin users can have access across venues without adding subscription charges.