Getting Started
Your Data: Export and Account Deletion
Download a copy of your personal OpenChair data or request deletion of your personal account from Settings → Your data.
Last updated 16 July 2026
Use Settings → Your data to access personal data controls on web and mobile. These controls apply to your personal OpenChair account. Venue storefront privacy information is managed separately under the storefront legal settings.
Exporting your data
The export includes personal account information currently supported by the export service, such as profile, booking, transaction, order, conversation, membership, and legal-consent records. It does not include payment card details stored by payment providers or other users' personal data.
On web:
- Open Settings → Your data.
- Select Export my account data.
- Save the generated ZIP archive when your browser prompts you.
The archive contains a structured JSON export and CSV files. Spreadsheet values are escaped to reduce formula-injection risk.
Data export download is currently web-only. The mobile app directs you to the working web flow instead of creating a request that cannot be downloaded on-device.
Requesting account deletion
Account deletion is a reviewed request, not an immediate destructive action.
- Open Settings → Your data.
- On web, select Review account deletion.
- Enter your current password.
- Type
REQUESTin the confirmation field. - Select Request account deletion.
After submission, your account remains active. Keep access to your account email while the request is reviewed.
What the review checks
Before deletion can proceed, OpenChair reviews:
- venues you own;
- active venue memberships;
- subscriptions, balances, or other billing relationships;
- operational, contractual, financial, and legal records that may need to be retained.
Venue ownership and active memberships must be resolved before the Backroom deletion action is available. You may need to transfer venue ownership or leave venue teams first.
What account deletion does not mean
A personal account deletion request does not automatically:
- close or delete a venue;
- delete a venue's customers, bookings, messages, or financial records;
- cancel a subscription or issue a refund;
- guarantee that every record or backup is purged on a specific date.
Where deletion is approved, personal account data is deleted or anonymised according to the reviewed outcome. Some records may be retained where OpenChair or a venue has an operational, contractual, or legal reason to keep them.
If you own a venue
Your personal account controls are separate from customer privacy requests. Customers use the privacy contact published on the venue's storefront privacy page. Contact OpenChair support if you need help responding to a customer request or transferring venue ownership.
If you cannot submit a request
If you sign in only with Google and do not have a password, cannot access your account, or need help resolving ownership, contact support@openchairpro.com.
Access
Personal data controls are available to all roles on all plans. Each user can export their own supported account data and submit a deletion request for their own account.
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Common questions
- Where are my personal data controls?
- Open Settings → Your data on web or mobile. This destination controls your personal OpenChair account; it does not control what clients see on a venue storefront.
- How do I request account deletion?
- Open Settings → Your data → Review account deletion. Re-enter your password, type REQUEST, and submit. Your account remains active while OpenChair reviews venue ownership, memberships, subscriptions, and records that may need to be retained.
- Does deleting my account delete my venue?
- No. A personal account deletion request does not automatically delete a venue, its customers, bookings, or financial records. Venue ownership must be resolved before deletion can proceed.
- What about my customers' data?
- Your data covers your personal account. Customer data requests follow the privacy contact published by the venue and are handled through the operator privacy process.