Service Collections

TL;DR

• Manage service collections from Services on web or from the native tablet catalogue workspace.
• A collection needs at least two active, non-add-on services.
• Clients pick the collection first, then choose the exact service in booking.
• Use Show on storefront to publish or hide a collection.
• Use Hide individual services from storefront when the collection should replace the separate option cards online.

Service collections are customer-facing groups for related services. A common example is Haircut, with options such as Short haircut, Long haircut, and Restyle.

The internal system calls these service families, but the product UI calls them Collections.

Who can manage collections?

Venue Owners and Managers can create, edit, reorder, or archive collections. Other staff can view catalogue details but cannot change them.

Collections are available on all plans.

Create a collection

On web:

1. Open Services.
2. Select Add, then Collection.
3. Enter a Name.
4. Add an optional Description.
5. Choose a Category.
6. Select at least two services.
7. Choose whether to show the collection online.
8. Select Save collection.

On a tablet in the mobile app:

1. Open Services.
2. Select Add.
3. Select Collection.
4. Enter the collection details and choose at least two eligible services.
5. Select Save collection.

Phone layouts do not expose collections. Use web or the native tablet workspace to view and manage them.

The option picker only accepts active services from the same venue. Add-ons cannot be used as collection options.

Visibility controls

Control	Behaviour
Show on storefront	Makes the collection available on the public service menu.
Hide individual services from storefront	Keeps the option services bookable through the collection while hiding their separate storefront cards.
Archive collection	Removes the collection from the storefront. The underlying services remain available according to their own settings.
Restore collection	Returns it hidden at the end of Current so you can review its options before publishing.

Hidden collections stay saved but do not appear to customers.

Rules and limits

Rule	Behaviour
Minimum options	A collection needs at least two services.
Service status	Every option must be active, non-archived, and in the same venue.
Add-ons	Add-ons are not valid collection options. Use service combos when a package should include add-ons.
Duplicate placement	One option service can belong to only one active collection.
Category	The collection appears in the regular service menu category you choose.

Booking behaviour

On the storefront, a visible collection appears as one card with option pricing and duration ranges. The booking flow then asks the client to choose the exact service option.

Quick Book links can also open a specific collection when the link includes a valid collection reference.

Troubleshooting

Issue	Solution
Save collection is disabled	Add a name and select at least two services.
A service is missing from the option list	Check that the service is active, not archived, and not an add-on.
A service cannot be added	It may already belong to another active collection. Remove it there first.
The collection is not on the storefront	Turn on Show on storefront and confirm at least two option services are still active.
Separate service cards still show	Turn on Hide individual services from storefront inside the collection.

FAQ

What is a service collection?

A service collection groups related services into one storefront card. Clients choose the collection first, then the specific service option.

Can one service be in multiple collections?

No. A service can belong to only one active collection at a time.

Are collections the same as packages?

No. Collections help clients choose between service options. Packages and combos sell a bundled set of services together.

Related Articles

• Managing Services
• Bookable Service Combos
• Service Categories
• Featured Service Collection