Set up a commission structure that motivates your team, pays correctly every time, and requires no manual calculation.
Commission management is one of the most common sources of staff friction in salons. Manual calculations are error-prone; inconsistent application erodes trust; and a pay run that surprises a staff member is a pay run that starts a difficult conversation. The steps below show how to set up a commission structure that is clear, automatic, and auditable — so pay run is straightforward every time.
Decide how commissions will be structured: a flat percentage per service, a tiered structure where the rate increases with revenue milestones, or different rates for services versus retail. Write it down before configuring anything. Your staff should be able to read the structure and understand exactly what they will earn from any given appointment.
Keep it simple enough that a staff member can calculate their own commission in their head. Complex multi-tier structures often cause more disputes than they prevent.
In your salon management system, configure commission rates per staff member and per service or product category. A senior stylist might earn 50% on services and 20% on retail; a junior 40% and 15%. These rates apply automatically to every appointment the staff member completes, without requiring any manual entry.
Transparency is a retention tool. Staff who can see their earnings accumulate after each appointment are more engaged and less likely to query their pay at the end of the month. On OpenChair, each staff member has a personal earnings view that updates live. Owners see the consolidated team view; staff see only their own figures.
At the end of each pay period, pull the commission report for your chosen date range. It should show each staff member's earnings broken down by service and product, with the underlying appointments clearly listed. This gives you and your staff a clear audit trail — if a figure is queried, you can show the specific appointment that generated it.
Export the report at pay run and keep a copy. It becomes your payroll record for that period.
If you need to change commission rates — due to award rate changes, a restructuring, or a renegotiation — communicate the change in writing before it takes effect. State the old rate, the new rate, and the date the change applies. This protects you legally and prevents misunderstandings. In Australia and the UK, commission changes that form part of an employment contract typically require the employee's agreement.
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